長汎假期 台北總公司 - Section 2

If there is a negative score, it will directly give a negative score. This trip is to participate in the five-day tour of Comodo Island. If you want to participate in the delegation, please consider carefully! ! ! On the first day, I took a flight to Bali and finished the day with dinner. The hotel is like a business hotel, and the price is about NT$1,000. Close to the airport, there is nothing to go around. The next day, we drove us to the airport at 5:30 and waited for the 7:30 plane. Obviously there are only 2 itineraries, only the breakfast lunch box, the breakfast lunch box turned out to be 2 pieces of white toast. Today's itinerary is only a water mirror cave, the traditional market has not been visited, most of the time in the hotel daze, the local tour guides will not be Chinese, originally asked the travel agency repeatedly, answering Chinese guides (local Chinese), the result is not. The hotel is more remote, there is no transportation, and it is impossible to go anywhere. The third day was even worse. The tour guide did not appear at all and did not arrange breakfast. At 5:30, the driver came to pick us up, and we went to the island for a day trip. When the members asked for breakfast with the message, the tour guide blamed the guests for not asking the hotel counter. On the fourth day, there was no activity at all, and the team leader did not appear. I didn’t care about our group of four people. This remote hotel, in addition to the pool, has nothing but the beach is messy. We had to borrow a motorcycle and shake it. The four-point driver sent us to the airport back to Bali, and the tour guide still did not appear. Going back to Bali to reach the restaurant, it is already 8:10, and this restaurant will be closed at 9:00. I ate a meal in a hurry and immediately sent us to the spa. The food I just ate was vomiting. On the fifth day, there was still no itinerary. Because of the remoteness, we and our four people chartered to other attractions. This five-day itinerary only offers machine and airport transfers. But seeing the tour guide time is very short, most of the itinerary is arranged by yourself, the travel agency does have to accept a tip of 1 day / 10 dollars. The hotel is very bad, just to get close to the airport, and does not consider the blank time to allow passengers to move freely. Or is it a lively location, or if the hotel is better, let us enjoy the facilities. As a result, the hotel was in a different location. The schedule of the aircraft was very poor and the arrangement for dinner time was very poor. Eat a full restaurant only for 40 minutes. The invincible sea view restaurant was only after dark, and nothing could be seen. There was only a white toast for breakfast and there was no meal to eat. Perhaps a small group, the profit is not high for the travel agency, but it should be done after receiving the group, this trip offer 45,900 yuan, 2 meal boxes, 2 meals at their own expense, plus accommodation... not worth the price! ! After all, Changpan is a relationship enterprise of Evergreen. Indonesian domestic flights are also cheap flights, which leads to poor schedules and extremely cost-saving. We don’t know if this is a long-term decision. Or the arrangement of local partners, now the information is transparent, and all the quotations are found. We did not take the time to investigate every detail before the trip. It is based on the trust of Evergreen. Once the trust disappears, you will lose the customer.

Contact two days in advance to explain the time and place of the tour But I can't wait for a reply... Two days later, I took the initiative to contact (because I found the tone of the other party was not very good when I first contacted, so I was worried), sure enough... I completely forgot about this matter, let alone deal with and reply. Later, I asked me to order online! ! ! What is it... The discount voucher in hand clearly requires me to contact the business, so if I order online, why not just tell me two days ago! ! ! I asked for a change of salesperson... The result was about 1200 more expensive than other peers, that is, although the travel agency gave a discount coupon of 1,000 yuan, the price will be increased when the price is quoted... The service is really terrible Are you right? Female salesperson surnamed Wang...

I ordered a Kinmen machine to add alcohol, and it was cancelled because of the recent outbreak of the domestic epidemic, and a 30% fee was still deducted. If you insist on getting infected, will your company be responsible?

I didn’t even want to give it a star. In May, I hoped to postpone the itinerary for free because of the epidemic, but the service staff said that Penghu did not release the third level and it could not be postponed. After communicating for a long time, other personnel said that it could be postponed for free. The ticket was changed to July. I can’t depart on level three, but it says that the itinerary cannot be rescheduled for free on the next day of level three (when the ticket is on level three, the itinerary is on the next day of level three, would you please tell me how to fly?) The waiter surnamed Luo said that there will be a fee for rescheduling, but another person responsible for the itinerary can reschedule me for free. Is it different from the company's sop? ? Or do you want to earn performance and always cheat your customers? Everyone shirks the business that they are not responsible for the first time I call, and the first time I have to call them all the time, my phone bill is more expensive than the refund fee! This time I learned to be smart and used mail, but the waiter surnamed Luo loves to return? ? I won’t book a long-term plan again next time. Evergreen is only good for Evergreen, and the subordinates are really not more powerful.

In August this year, the participation fee was about 31,000/person (including tour guide tip), and the Tokyo Disneyland group was long, except for poor accommodation (the hotel is old and moldy) + food and food (the restaurant fee guide is also unclear) + tour guide ( Lack of professional knowledge, information errors, casual introduction of attractions, on the tour bus from the first day to the last day, only the most serious shopping, but also members to watch the iPad to listen to her sale), let us feel that participate in * cheap shopping group *! ! To the company's customer service, there is only a mechanical reply: Sorry, we will improve in the future. However, there is a lack of sincerity and responsibility for the aggrieved passengers. The brand of Evergreen _ Direct Travel Agency, and the services provided by EVA Air or the hotel are two different qualities and disappointing travel experience. In the future, you will never participate in the company group anymore (regardless of whether the group fee is paid more or less, it is the quality of the *cheap shopping group*)

Are you going to get your money back? Waited two years and didn't get half a dime back. The deposit of 10,000 yuan also has to be pitted. poor company

During the New Year's Day in 2020, from Taipei to Cebu, Philippines, the tour fare is doubled. The company price is 48,000 yuan per person. Although we have discounts, we guarantee to stay in a five-star hotel. Poor, the room is very small and musty, the hot water in Bai Hotel is not hot, please ask the room clerk to deal with it, he said it was like this, the bath was very cold and the quality of the food was very poor. There is no quality at all, there are too many people dining, there are not enough plates, and the food is too late to be sold out. Not to mention our mainland tour guide who took us to snorkeling after heavy rain. The walrus was not good. The waves were so large that we went out to watch the sardine storm. There were no lifeguards to take us. Therefore, other members of the parents ’group thought it was too dangerous. Argued directly with the tour guide. Also, the driver drove us to overtake along the road. Everyone was scared. Driving in the urban area of ​​110km, they were all reacting. Do n’t drive so fast. The driver is still me. Can the travel agency be responsible if an accident occurs? What caused everyone to play is not very happy. I know that the group fare is expensive during the Chinese New Year, but we are willing to spend money, but this quality is really dare not to be taught. The quality and the group fare are completely out of proportion. I will definitely not participate again next time. If not, the travel agency should review it.