麥味登北市長安東店 - Section 2

It has been stated when ordering by phone, no tomato, too much sauce As a result, after taking the meal back, there was tomato and a little sauce Information transmission should be strengthened, and customer requests should be recorded and done well

Really ordering staff need to strengthen training, went to 3 times, they are all wrong, I want the original tender chicken full fen burger with eggs, not without eggs, or they will give me thick chicken full fen burgers without eggs, bullshit

Every time I make an order over the phone, they say they want poached eggs. I just like to give omelettes to others. Can you tell the difference between poached eggs and omelettes? I also ordered a caramel latte to make a latte directly ?️?️ It has been wrong many times, can I trouble the store to improve it?

The clerk is not familiar with the contents of the meal Have you asked if there are onions The clerk said no, but it came with onions at home. Good thing I'm not allergic to this. Hope the clerk can improve The meal is a French tuna special Not the same as other branch managers The bread in other stores is cut in half Your family is like a tycoon It seems that the ingredients and roasting are less Then the lunch box is bigger But it's stuffed in a very tight little bag Hope it can be improved

How long will it take to attach the utensils and sauces? The phone doesn't answer, and the bag doesn't fit well Are you busier than QBurger? people are busy There will still be tableware, sauces, etc. If you don’t add it, it won’t come with it. How can you eat breakfast? Fire up early in the morning

The buns of the hamburgers were not grilled or heated at all, the buns were cold, the fillings were warm, and the texture was strange. Asked for a sugar packet for coffee, said to wait a minute, watched him busy at the counter, waited for a minute, but didn't give it.

I am willing to give 3 stars because the quality of the food is barely normal, but the reason for writing a review is that I hope the store can see it and understand what customers really want. Although McViden is a restaurant, customers don’t just buy your meals, they buy your overall service. When I ordered and checked out and got the order number, I got up at 10:03 and went to the counter to ask, "Is my iced American coffee ready? Can I get it first?" The younger brother at the counter turned his head and found that my lemon chicken soup on toast and iced coffee were already on the tray, on the platform where the meal was prepared, so what was he waiting for? Wait for my scrambled eggs with vegetables to be delivered, and then press my call vibrator, hoping to deliver it at one time. Unexpectedly, when the scrambled eggs with vegetables are ready, will the lemon chicken soup toast be cold? Unexpectedly, consumers expect a simple iced Americano without waiting more than 10 minutes. What are the sightings of using the call vibrator? It is to make the service flexible, without the need for the counter to go out to deliver the meal, just call the customer to pick up the meal. Then when the meal in front of me is ready, if you judge that the scrambled eggs with vegetables and vegetables need to wait for more than 2-3 minutes, you can call me to pick up the meal first, then I will eat the hot lemon chicken soup with the best taste. Kind of toast, and the American style that the ice cubes haven't melted affects the strength of the coffee. And when I got up and left (I was sitting next to the counter, the counter staff could easily see me) I didn't hear a "Thank you for coming!" In fact, the customer does not really lack the "Thank you for coming!", but if you hear it, you will feel that this store really values ​​me, and it is because of the "thank you" that I, a customer, chose Maiwei among so many dining options. Deng, will feel a little intimate. Having said so much, what I think is lacking in the counter staff in this store is, do they have the same taste and temperature of food that customers want to eat today? Do you have the same level of service quality that customers expect? Selling things more expensive than others is not a problem. The problem is whether you can differentiate your services and make small details that other competitors don’t pay attention to. If you can, consumers will not think you are expensive, but will think your services. valuable. It is hoped that the store manager and the McViden Group will pay attention to staff education and training, so that the counter staff can pay more attention to the attitude and details of service, not to regard themselves as just cooked food, but to realize that they are doing catering services. After talking so much, I don't know if the store manager will see it? Because other guests' comments, whether positive or negative, have not seen any replies. In an era that attaches great importance to network agility and information transparency, if you don't pay attention to the experiences left by consumers, and then make adjustments, you will be eliminated very quickly. of

Confirm that the item is normal before shipment, right? I wanted to order something delicious this morning, but what the hell did it come? Could you please confirm before serving?