全聯旅行社股份有限公司

The service is kind, the group is fair and the route is many.

The itinerary is well planned and the communication is good

The quotation has no advantage, it is better to arrange it yourself.

Very professional travel agency, good service High CP value

It’s fun to go to the Philippines. Have a nice holiday.

Poor attitude, business is too exaggerated Did not put the customer in the eyes It’s ridiculous to get a travel agency!

Departure location: Cebu, Philippines Complaint points: - The Taiwan business assigns us a tour guide who has no experience in leading a group in the Philippines Before the trip, the Taiwanese business said that they would assign local overseas Chinese in the Philippines as our tour guides. When we arrived there, we learned that the tour guide had just arrived in Cebu for two weeks. He was very unfamiliar with Cebu. It is a response to the system of travel agencies. Is it reasonable to let tour guides with almost no experience in Cebu lead the group without training? Is there any concern that it will infringe on the rights of consumers by notifying before the traveler that an experienced tour guide will be assigned but breaking the promise? - Another local tour guide in Cebu, Mr. J, has a bad attitude After visiting Magellan's Cross on the first day of the trip, our guide suddenly brought a man in sunglasses and a hat, saying that this was another guide who came to assist him. This new tour guide has a very poor attitude. Not only did he start explaining before we were all there (and even said: don't wait for others), he also asked three questions during the explanation. We wanted to know more about the local culture. On the contrary, he was ridiculed that he had misread the main point. We were not informed at all about this sudden episode. In principle, Mr. J, the "more experienced" tour guide, did not introduce himself at all at first, and he was in a hurry throughout the whole process (but the day's itinerary was also due to poor weather. City sightseeing, even if you want to use the traffic jam as an excuse, you can still arrive at the hotel before the evening if you leave at 4:00 pm at the latest), I feel that I just come to hitch a ride and I am in a hurry... - Itinerary mistakes and exaggerations From time to time during the journey, there may be discrepancies between the itinerary in the tour guide’s hand and our itinerary. It stands to reason that the travel agency should unify the two parties’ understanding of the itinerary, even if the traveler explained before the trip that he would reach an agreement with the Taiwan business to change the content of a small number of contracts , the travel agency should also inform the local tour guide in Cebu about the changes. Before the trip, we added a new massage itinerary at our own expense. However, the tour guide's itinerary did not indicate whether the massage time was 1.5 hours or 2 hours, whether it was essential oil or hot stone, and we frequently confirmed to us. Such a basic itinerary should require the company to communicate in advance, rather than confirming it with the passengers all the time during the itinerary. Another example is that the travel agency before the trip said that it would provide a free extra bed in a local hotel in Cebu (an extra bed in a double room). However, the second hotel I stayed in had only two small single beds. After contacting the tour guide and waiting for a long time Only the hotel staff came to make an extra bed. Furthermore, on the fourth night of the trip until before dinner, there were doubts that the itinerary was different. The tour guide immediately helped us contact the Taiwan business, and the Taiwan business himself was not very clear about the content of the itinerary, and even showed an unprofessional frivolous attitude. He asked us which restaurant we went to for dinner that day. Afterwards, not only did he not apologize, he also said that he would help us upgrade to a better restaurant, and there would be a meal for 10 people, but after eating, I found that it was just right for 5 people to eat === And the content on the itinerary is also exaggerated and untrue. For example, the itinerary on the day of the snorkeling on the double-hopping island includes the item "Enjoy a sumptuous seafood meal at Shaka Resort". It was only when we arrived at the local area that the so-called sumptuous seafood was found to be cold. It's just shrimp and dried fish fillets... Of course, marketing packaging will inevitably be needed in the planning of the itinerary, but it seems to be too far from the actual content. In addition, every day's itinerary includes almost half a day of boat trips or car rides, and the travel agency should inform them in advance. I hope Quanlian Travel Service can give us a proper reply, otherwise it is unreasonable to charge us 21,400 for such a frequent 4-day itinerary.

A professional and trustworthy hotel! The few days I went abroad to play were really great value and fun. I will definitely designate you when I go to the Philippines in the future????