文中資訊股份有限公司 - Zhongshan District

I am a new customer, introduced by an accountant, thank you customer service staff for answering questions patiently. Occasionally, there are unavoidable problems in the operation, but basically the customer service staff can still find a solution as soon as possible.

Introduced last year, it is super difficult to use, the corresponding window is very poor and unprofessional, and there is no service after the payment is completed. It is very difficult to modify any sesame mung bean. It is too much to give one star. No wonder there are a lot of negative reviews.

Even if there is no software requirement for this unit for the time being, the window of your unit still patiently understands the previous software experience and requirements of this unit, and negotiates with a friendly attitude. Having such a good employee must be taught by a good company and a good boss!

I bought the Wenzhong system for three years. It probably has no other advantages besides being cheap. The customized reports that were said to be nice at the beginning have many limitations in actual use. They are not as easy to use as they were introduced at the beginning, but they are all good and can be tolerated. The most unbearable thing is the attitude of the customer service. Why does your company not want to clean it up? A small number of customer service is very good, but in the past few years of customer service experience, most people are impatient and don’t want to understand the customer’s questions, just answer it. Our system is like this, some of them are very illogical. Answer, as long as we swallow it, or else we are in a hurry to hang up, even if I ask how many extensions I have, I don’t want to talk about it, and say that someone will answer when I call, and finally I will find the answer by myself. I don’t know why the annual maintenance contract is paid. Call customer service to wash your face? It's not surprising to read other people's comments, the customer service in the article is so thunderous.

The efficiency of your company’s writing system is super slow. After writing a version for two years and doing so many stress tests, there are a lot of problems after the update. There are bugs in the system that can be understood, but the bug processing has been long enough, and the customer service will only send guests. I am now We have to hang up the phone and we have to catch up with the designer quickly, but it has not been solved. What we want is a solution. We don’t need two or three sentences from the customer service to reassure us. We use the system to automate and improve work efficiency, but after this set of updates The system has always increased our burden and troubles. Their system is only suitable for small-scale companies. If there are hundreds of orders a day, it is not suitable because you have to handle them manually. Why should I buy this system? Isn’t the information company just programming? But I can’t feel the professionalism. I suggest that your company improve its "professional image", optimize the efficiency of the system, and strengthen the training of customer service staff to deal with customer problems in a timely manner, instead of spending time testing the customer’s system and failing to find the cause, or by yourself After the test, I suspected the questions raised by the guests.

Very poor service attitude Can't answer the question Just say I don't understand what your needs are arrogant and bad attitude Ugh

I don't know what the salesperson is doing. Of course, I call to ask if there is a need. Everyone in the business has a bad attitude, and they don't want to answer the question. Just tell the customer that you don't need it. The way your company does business is really eye-opening,

The accounting software in the article is really easy to use, the price is reasonable, and the customer service is very strong. Compared with the new ERP software companies in the textile industry that I am facing now, it makes me dumbfounded to the extreme, but the article is still good?