毛孩市集 網路寵物用品商城 (辦公室非店門) - Section 1

I placed an order at 7 pm on 11/9, and sent a line to change my address on 11/12 (Friday). Some customer service responded asking me what my updated address was. After I posted it, I haven’t received any reply from the customer service on the same day. After receiving my message, there was no response until their official website was off work hours. On Monday 11/15, I received the home delivery has been shipped, and it is the old address! ! ! Once again, the online communication has been sent, but no one answered! ! ! With such a bad customer service, if the business volume is so large that it is easy to miss LINE messages, is it to increase the staff instead of waiting for the customers to call, then say that your business volume is large? ? I have passed so many messages, can I miss it so many times! ! First time shopping, super poor experience!

The order was sent out in the evening of 11/7, and the shipment notification was received on 11/11. After waiting for two days at home, I asked the customer service on 11/15. The customer service said to help me inquire, but the inquiry is no one, so I will ask again on the 16th. The goods have not been sent at all, and the large quantity of home delivery is still being digested. Sending out goods notification text messages to deceive customers, 11/16 has not been able to promise when the items ordered 11/7 will be shipped, and refunds are not given and the processing deadline is not given. It is a very bad and troublesome e-commerce company.

Because of the two dogs, the feed was eaten very quickly. The first time I bought the feed, I found insects. I thought it was unfastened. The first bag I bought for the second time still had insects, so I poured the whole bag out and put it in a sealed can. Thinking of opening the second package of big bugs, small bugs, and others that are very similar to Xiaoqiang, they are all too exaggerated, and just throw the whole package away, what should I do if the money-related puppy gets sick...

I purchased dog feed on 4/7, and sent a letter on 4/12 to inform that I had not received it yet. The store said that it would be shipped as soon as possible. During this period, all special advertisements will continue to be sold! On 4/25, I contacted the Internet again (because no one answered the phone) and asked for a refund from the company! It takes 10-14 working days to reply to the refund! too much too much unreputable store The above comments are true, there are pictures and video files to prove it! Too much store, who knows who will be the last straw to be crushed!

This is the first time in my life to give a negative review! If you don't want to be pissed off, and you don't want fur babies to be starved, please don't order this product! The item ordered on 1/11 has not arrived until today (1/26)! Contacting the online customer service is only a standardized answer, and I suspect that the answer to me is a robot, and there is no real help at all! The point is that the phone customer service called for an afternoon, and no one answered at all! It can only be said that the official website says [24H fast shipping], it does not mean that the goods will be received soon, if you accidentally change to [24D will arrive], don't be surprised! Moreover, the online customer service will only reply in a very official manner *it's all about logistics/home delivery & the surge in shipments a year ago*, and it has absolutely nothing to do with Maokids Market!

The order was placed on 4/14, and it was shipped on 4/20. Later, it always showed that the delivery was in progress. After waiting for almost two weeks, I called to ask customer service, and it turned out that the system of the whole family was abnormal? Later, he said to help me place the order again, and I thought it was okay, so I waited for a few more days. When I got the goods, several cans were swelled up... Thinking that the weather was very hot before, was it delivered? On the way, the can fermented and expanded, and gave me the same batch again... Even if the speed is slow, why is the quality so poor....-_-

It's really the first time I bought it and gave it a negative review. I came to check the comments and found that I am not the only one who encountered a similar situation. Orders placed on 4/9 are still being picked up until 4/13, And can't cancel the order The dog just ate the last cup of dog food Yesterday, the urgent order for another channel will not arrive until the next day. Wait, I have to call around to confirm which side sells the same brand on site Otherwise, the dog is really going to starve oh! Then the free shipping coupon for the first order (you need to add LINE to send it) must be over $800 before it can be used $800 has usually reached the free shipping threshold for general online purchases... Also, "Free Shipping Coupon" just wants to deceive the LINE account to have one more advertising channel But I've spent a lot of effort. I wanted to say yes, I'll grab a snack and buy it. Check it out. I didn't feel very good when I got the free shipping In the end, it did not ship within 1 working day according to the website. Usually online purchases are shipped and cannot be cancelled Forcibly raise the threshold of return method But the delivery time is so slow I see that a month or two ago, some people responded that the shipment was very slow. The reason given to me this time is because of consecutive holidays It's been a long time since I made my reservation... Could it be that even fake orders are still being digested? Seriously do online shopping Please make the channel smooth and then spend money on advertising Otherwise, the experience is so bad, no matter how much money you spend to buy exposure, it's no use

The customer service is very good. I ask many questions patiently and quickly reply, and the delivery speed is super fast ~ the packaging is also very careful, saving the time to go to the store to buy, awesome ? I will definitely repurchase!