立榮航空股份有限公司 - Section 2

I booked a ticket to go gold online, but the name was overlaid, and the ID number was correct. If you want to change the result, you can only refund the ticket and buy it again. The handling fee is as high as 25%. I found that many airlines have cheap or Free correction service (as long as you don't go too far wrong) I really feel that this outdated regulation is not necessary for Duck. It is not the way to make money. After reading the comments, I found that the top management is really a big problem.

It sucks. Last year's Mid-Autumn Festival flight from Taitung back to Taipei was cancelled without notice. The service attitude of the counter staff was acceptable, but they were both hands-on, and they played football with Yifei.com. It took more than two months to refund the ticket, which hurt me. I can hardly go back to Taipei

Because I have never taken a domestic flight, I do not know the boarding time means boarding immediately. The international flight usually has to wait for a while. When I boarded the flight that day, I was 3 minutes late, and the ground staff who checked the ticket did not know what to do. It was sour enough, but when I returned, I was ready to board the plane early, but I was stunned? Waited 10 minutes to get on the plane, what? I’m late and I’m sorry, I’ll let it go. Then if you don’t give me a delay, I can go back and scold me. Anyway, the quality of the domestic flight is really poor, and the staff training is also much worse than the international flight. Talk to each other well as people. Can't you?

Hello, I am very disappointed. I paid for your ticket at 0226, but you only decided to increase the price at the end of March, but you broke the contract at 0430 and asked us to refund and re-buy the ticket. Is this reasonable? Don't you regret destroying your own goodwill for a little money? In addition, you did not take any supporting measures. On the day of 0430, we let everyone know that you broke the contract and you have to pay the fare again, which led to long queues and delayed departure of several flights. I'm really disappointed with you guys. I won't recommend you to take the plane to other people next time.

On the morning of 6/1, I just sent a text message to notify the flight change. Everyone called and changed the ticket, and then the fare was adjusted again in the afternoon, causing everyone to call the customer service to rebook and reload. Customer service always can't get through or no one picks up after getting through The fare was raised twice within half a year, but I didn’t know whether to improve the system or app to make it easier for consumers to make up the price difference The front-line customer service was beaten and scolded Sure enough, it is to monopolize the market and do not know how to make progress Don't the Ministry of Communications and the Consumer Foundation need to come out and take care of them?

Last year, I was in a bad mood today. UNI Air sent two text messages in a row, informing that the flight from Kinmen to Penghu was cancelled, and the flight from Penghu to Taichung was also cancelled! Then I was asked to contact them, and I didn't even leave a phone number, I found it by myself, and I didn't even have a 0800 toll-free number, so I was on fire! I booked 8/2 Kinmen to Penghu on their official website, and 8/13 Penghu to Taichung, all completed, and I also swiped my card. Then today I sent a second text message saying that it was canceled, and asked me to contact the official website, and then I didn’t give a call. I checked it myself. Then use another customer service number, or is it the same, and then ask me to enter the ticket number? I didn't get the ticket again, that's the number! As a result, the number was found, but it could not be copied. What are you doing! You don't perform your obligations first, your service is very poor, you don't provide free service calls, and 0800 is not available. What are you doing? Are you sure that you are the only one to manage passengers? I couldn't help swearing swear words, I was scolding your high-level people! It has nothing to do with the bottom-level customer service staff, because this is a high-level problem! I will report and complain to the Civil Aviation Administration of your misconduct by Uni Air, bah! Saying that I couldn't get in on the phone, I had to ride my bike to the counter of Uni Air at Jinmen Shangyi Airport. Sure enough, I saw a bunch of people standing in front of the counter, pointing at the lady at the counter and yelling, think about this kind of scene. Decisions made above make those below suffer. I am sympathetic to the ground staff, so I told her kindly, what is the reason for you to cancel the temporary guest's itinerary like this, cancel the guest's itinerary, and do not leave the phone. Then check the customer service number, but can't get in, what do you mean! The beautiful ground handling lady said: Let me check for you, because the direct flight from Kinmen to Penghu was stopped due to the epidemic. I said: I know, can you help me arrange another day for me to fly directly from Kinmen to Penghu. He said that the return of this route may not be for a while. I was level 3 when I came, and I booked it 20 days ago. Someone yelled at the counter, he had ordered a month ago! These airlines are all about winning and not losing. When we refunded the tickets, we were harassed and deducted a lot of money. They cancel the flight without paying a dime! Totally violates the Fair Trading Act, that's abominable! She said to help me arrange to fly to Taichung first on August 4, and if you want to fly to Penghu, then fly from Taichung to Penghu! I said I would go back and think about it, but I will book it for me when I fly to Taichung on August 4th! As for Penghu, my friend has arranged for me to live from August 2 to August 13. So I'm struggling whether to go or not! Bullying the small by the big is really super hot!