嘉儀企業公司 - Section 2

(Big disappointment) It’s a comment. I originally had confidence in the Jiayi brand. I bought two heaters in one go, but I was full of regret when I bought them. Especially after-sales and maintenance services are completely inversely proportional to the brand image. Customer service you push him. He pushes you, waits a week, after inquiring, waits one week to change and waits two weeks, sincerely inquiring whether it can save the waiting time if you take it to the repair station in person, the customer service answered, it depends on whether the master is free, suggest me to continue Wait, I want to ask if I have to wait for the summer to fix it?

Bad company! Things are not very good The electrical products are enough to buy on the 10th floor of the Far Eastern Department Store. If they are not suitable for use, they will not be exchanged or returned...The price of an electric heater is as high as 6,400...Being a conscience, please bless your children and grandchildren not to encounter such problems. ㄛ! A national boycott should be launched! Never buy it! It's really rubbish business and company! ㄧ must go to the Consumer Foundation

A very crushing company! The dishwasher that was purchased to save the marriage could not be installed for a long time. The company was unable to give a definite date for the arrival of the machine. It was just the constant delay in the delivery date and the reason for the delay. Such a large company, which acts as an agent for several imported and expensive home appliances, does not even have a dedicated customer service line. I called the company and couldn’t find anyone who could handle it. The phone was always transferred and then transferred and then disconnected inexplicably. Finally someone answered it. If you say yes, please reply again but never again. There is no more. The final answer is that you must be mentally prepared to order a dishwasher. It is normal to wait for more than four months! Three weeks after the purchase was written in black and white, it became the ball that kicked the ball. Because there is no customer complaint line and no complaints about the pipeline, I can only come here and roll my eyes to vent my distress!

Since the purchase of D300W electric film heater from Tsann Kuen at the end of 2019, it has been sent for repair three times in February 2020. The problem is all the main switch has melted. Later, the Hsinchu factory directly exchanged a new one for us, but later After winter, it was not used. Until the end of 2020, the weather turns cold, take it out and use it only a few times, and the main switch fails again. Asked the Hsinchu repair shop and said that it could only be repaired again. For consumers, after buying your products, they continue to burn down. The quality of the products is unbelievable. The easy line burns is a worrying home safety issue. Follow-up quality maintenance can only treat the symptoms and not the root cause. When you use it, you have to send it for repair in less than a few times. While waiting for repair, you can only endure the cold weather and cannot enjoy the heating quality promised by your company. Does your company have no other ways to improve? You can only let your consumers endure the cold, waiting for you to repair again and again, or spend thousands of dollars on things, consumers have to consider themselves unlucky and have to buy products from other homes for home safety and quality of life. What is the reputation and credibility of the products produced by Jiayi? I have called the Hsinchu maintenance plant and the Taipei showroom. It has been more than a week, and there is no follow-up news? Please reply as soon as possible.

I feel Jiayi’s intention to introduce products, and I can get a lot of product information from the sales staff. I also care about whether there are any problems with the products I bought before. Every time I go to the Jiayi counter, I will get a new harvest.

Why let the sales lady of the company have such a bad attitude towards customers? Arranging a delivery is like killing her?

The service quality is very bad. I bought the sweeping robot in two days and it failed. It was sent to be repaired and left for a whole week without processing. The customer needs to ask to know that there is no repair at all. The warranty period is only one year. Deal with it. Consumers are advised not to buy this brand in order to support domestic production. The service is really bad. -------------------------------------------------- -------------------------------------------------- ---------------------- It was repaired in the second week and sent back. It took two weeks and the current condition is normal.

Super bad service quality and super unprofessional agents! I bought a dishwasher at Shinkong Mitsukoshi last year. At that time, the kitchen was renovated and they asked them to send someone to investigate the site. They didn't send anyone, and they kept sending it as the master had no time. We can only ask the agent and the cabinet sister for installation information many times, but the cabinet sister and the sales representative told us the wrong installation information. As a result, the stainless steel cabinet openings and special pipes that were in accordance with the instructions could not be used. Re-open holes and install pipelines. Now for the brand-new stainless steel cabinet, there is an inexplicable hole that is very headache... Moreover, I waited for more than 4 hours on the day of installation. I called the department store counter, the head office or the master, and no one answered him. Even after the installation was completed, the master left after checking again and found that the adapter connecting the sink was leaking. Master quickly come back to repair... Such an unprofessional agent makes us very regretful for spending more money to buy at the department store counters.......