拓家設計家具 民生門市 - Section 2

9/24 If you can rate 0 stars, rate 0 stars I went to Tuojia to see the furniture on site. The texture of the things on site was not bad. The business lady was also patient and explained one by one, mainly because the furniture can be customized, so I bought two coffee tables, a chair and a stool, and a bed frame (with drawers). , A dining table, although it is not super cheap, it is tens of thousands of yuan anyway. On the day of delivery, there was a small piece of damage on the top of the bed frame. The hardware of the drawers on both sides of the bed frame was super bad. The drawers were "dropped" when they were pulled out. Put things that are too heavy. Two coffee tables, one broke when delivered, and the other was fixed with double-sided tape. The chair and stool are the only ones that can be used, but the texture is very ordinary and looks rough. The dining table is really exaggerated. The light wood grain we chose at the beginning, the dining table sent has a much darker pattern, and then the whole wood grain has black dots and black lines, much like mold, or the wood used in the dining table itself. There is a problem of poor quality. I felt that no one went to quality control when it was shipped. Later, the business did not say that it was very active when replacing the goods, saying that it was handled as soon as possible, and then the buyer asked again after a day to get the answer, saying that the dining table would be changed to us temporarily. But I don’t actively take pictures and tell the buyer what to change. The driver hasn’t shown up on the day of the replacement, and it’s time to get off work. The buyer needs to call to chase the status of the driver in person. The final contact is almost 5 o’clock. Just got the driver... The experience of buying this time is really bad, and the exchange is not active. If the exchanged items are of the same quality and are of poor quality, you can directly refund the money. Will tell people around you not to come here. The coffee table is damaged and has not been photographed, and a photo of the dining table is attached. 11/24 Update the review, because after seriously writing the review on Google, the store is very active in dealing with the problem. The store manager is very attentive. The table wood is very different from the in-store samples. It is said that the wood is out of stock and it is not moldy. Later, the wood was targeted. The problem was corrected, and the store should deal with the doubts that the samples brought to other customers, because it was very different from the actual product. In the past two months, I have felt the sincerity of the store’s active handling. Of course, the speed of sending the coffee table and the table in the follow-up is really slow... We did not collect the rest of the furniture until 11/24, but thank you very much. The store is willing to deal with the defect of the product.

The product has a great sense of design, and the texture is also very good. The sofa hardware has a special choice. It is different from other sofa factories that I have visited. I like it very much. The clerk Duncan has a very detailed introduction and is very patient. I highly recommend it!

Tuojia products actually look better than the official website. The service staff Duncan is very kind, understands our needs, and is eager to help us find suitable products, including introducing the characteristics and textures of each wood. If you have the opportunity, you must come to him for service☺️