第一銀行新生分行 - Section 2

Efficiency is really

A good partner for SMEs

Spacious and bright service

Today, the attitude of the staff at the counter No. 5 is really very bad. This lady has always been very bad. Today, it is a new height.

20200513 At 11:28, complete cash deposit and change change at your new branch The service attitude of your company's staff really changed me First of all, ask her if I can change money with you I did n’t look at my impatient response. Wait a minute. At first I wanted to say that it should not be intentional After processing my deposit He directly handles the needs of other customers first halfway I stand in front of your counter You deal directly with other customers Will your company need to draw a number plate in the future? Even without basic etiquette Can the service attitude be more professional? Your clerks finally have to deal with the issue of exchange of money I put 3 bags of change, 1 bag of 1 yuan, 2 bags of 5 yuan He looked impatient and asked how much was inside I'm not sure if I respond He suddenly amplified his voice Turn around and go directly to the change machine Walk to the machine and say if you want to save or change I want to exchange money and say it from the beginning But your staff is not listening to Ben In addition, it turns out that your company does not need to ask the customer to confirm when you change the change He did n’t tell just how much he ordered I took the money and put the red plate on the counter table I just asked one more sentence How much was 1 yuan just now He was impatient and excited, holding a 5 yuan bag and saying 100 Take the second bag of 100, so two hundred and one yuan 100 I said that I just saw another 1 yuan and the machine seemed to show 200 So confirm He took out a bag of 100 yuan from the drawer that you had ordered. Show me two bags with disdain Excuse me, if your company does not give you money Or look down on 5 yuan 1 yuan trouble please announce If the scene is very busy today, I will not leave a comment here But only me and another guest at the scene There is also a customer who buys US dollars This employee named Li really makes a big difference to your company Fortunately, I'm not used to using your company's products If people around you need it, they will definitely advise not to ask for it To see the face of the clerks The first bank counter experience that even one star is unwilling to give

Exaggerated, just hang up the phone directly when you call the switchboard, and then when you call in the past, you have been rushing to ask what business you want to do. Isn’t it difficult to apologize for just hanging up? I have asked questions about hanging up the phone, how does employee education work? Thank you Zhongshan branch, the service is much better than yours! If I hadn’t asked the Zhongshan branch for their good attitude, I would definitely call your new branch theories.