日商全日本空輸股份有限公司台灣分公司 - Section 3

Today, I and my friends have called in, and they also helped me apply for customer service staff EVA Airways strike canceled the refund, very good ah!

A very bad airline ~ Internet reservations were accidentally canceled by mistake, the attitude of calling customer service was extremely poor, and the refund fee could not be refunded. The most important thing was that the seats were cancelled and could not be restored. It was simply a fraud of the aviation group.

The family fixed a trip to Japan every year. Every time they booked on the official website. Simple operation. Just take the wheelchair to go to the Taipei ANA office to make an appointment. The service is very good. The fare is cheaper than Air China.

Customer service attitude is poor, next time definitely not sitting on this so-called 5-star airline. Due to the epidemic situation, the original purchase of a non-refundable ticket was delayed after the midterm examination of 2 children, so the refund was requested, but the customer service said that the ticket cannot be refunded. Later, he also appealed to the Consumer Protection Officer, but ana still did not retreat. Fortunately, God had a good eye and waited for the first-level warning in Japan before completing the refund. However, this bad service attitude will definitely not sit in this company in the future.

For the follow-up treatment of the cancellation of the typhoon No. 19, ANA is not worthy of the title of 5-star aviation! After the 10/13 flight was cancelled by ANA, the ANA notification letter only lost the reservation phone that the passenger could not get in, and could not change the reservation on the Internet. I asked the ANA staff at Haneda Airport and instructed us to line up at the designated counter. We only got the groundwork for three hours. The answer is: "There are no seats today, and I can't help you to rebook." Booking the phone to re-book, or go to the next-door reservation counter to line up." Reflecting the reservation phone to the ground floor can not get in, she said she also knows, so I suggest that I go to the reservation counter next door. (Before I have stood in line for more than 3 hours) The booking counter next door is slower to process, at least two hours or more... Then why not tell the no-position to wait at the beginning, please What are the direct booking counters for passengers? Although the typhoon is not responsible for the natural disaster, the ANA's ability to respond is very bad!

Official website writes Saturday customer service working hours 9: 00-17: 00 No customer service calls! Rush to the office to see! No one works at all! I love ANA, I really don't want to give this evaluation But no one can solve my problem.

It sucks. The ana service is so bad! My mileage was deducted for my reservation, but when I arrived at the hotel, I had to check in the hotel and said the order was cancelled. The cancellation did not notify me. The key point is that my website still shows that the reservation was successful! Miles have also been deducted! Rotten to death, Japanese black-hearted companies get out of Taiwan!

Don't handle anything related to flying, maybe just cargo.