李宜霖胃腸肝膽科診所 - Zhongshan District

From the receptionist at the outpatient counter, to the staff who assist in arranging gastroenteroscopy, nurses, pharmacists and doctors, all patiently answer all the questions of the patient and the accompanying person, so that the accompanying family members feel very at ease and relieve a lot of tension I feel that the overall consultation process is quite smooth. Different processes will be accompanied by relevant reception staff, and they will be received at the designated venue to explain the content of the projects to be implemented next. Finally, the dietitian will explain the dietary attention items for a week, etc., and President Li will explain the complete report after the gastroenteroscopy in detail with the doctor and his family. The atmosphere of the clinic is very warm and the medical care is very professional~

Dr. Li is very professional, the equipment is novel, and the service team is very efficient!

The first visit was Dr. Chen Minhui, who explained in great detail and answered my questions patiently, which left a good impression on me.

The service is really bad and the registration rules are illogical. The person who answered the phone told me to talk about the time of the queue in the afternoon, saying that it was okay to arrive between two and four. I asked if I wanted to arrive earlier, and he said no. When I arrived at 3:30, come back and tell me that the registered number is full. The person who answered the phone on the spot did not convey the message clearly. The senior lady told me loudly that she did not know who answered the phone. , I'll answer her, I don't know who you are answering me like that. The lady in my clinic is not well-trained and shirks. Am I lying? Looking at the previous review, there are other people who get this kind of irresponsible answering attitude. It is recommended that every time the clinic lady answers the phone, she can report her code or name, otherwise she will say I don't know you every time. How to communicate on the phone is really endless. The senior lady (no uniform, stitched eyeliner, long black curly hair) asked me if I wanted to make an appointment, I said yes, and she told me loudly that it was full for the week. When I told her that I would go to another house to see her, she nervously told me that she was sorry many times, and then explained a lot of rules that had no meaning at all, because the senior lady didn't tell the truth at all. After 5 minutes, I used the app to make an appointment, and I immediately made an appointment to the clinic before 2:00 pm the next day, and then I saw the doctor smoothly. When I was waiting for the doctor on the day of the consultation, I also heard someone calling to make an appointment. I heard them repeating that they would line up at 2-4 o'clock on the spot, and all the appointments were full this week. How does the app make an appointment? Obviously, I can tell you that if you come early at 2 o’clock, you will have a better chance of getting in. There is no need to let everyone run for nothing, or encourage everyone to use the app to make an appointment. Then I later found out that there is actually a queuing rule on the app. Since the app registration is the priority (50 yuan extra), and there is no reserved number for on-site registration, why can't I explain the rules clearly, waste other people's time, and be boring. Really, come Seeing a doctor means there is a need. Can’t you arrange an appointment and see a doctor?

Physician Li is careful and patient, answering the patients' questions very kindly, the equipment is novel and the venue is comfortable! However, the attitude of a certain long-haired counter lady really did not dare to be taught. As long as she asked a few questions that she did not understand, she would show an impatient look on her face! I had already been scheduled for a gastroscope at 10:00 a.m., but I was temporarily notified at 9:00 a.m. that I was told to arrive early. Because of the epidemic, the child was suspended at home, so I had to wake the child early and hurriedly threw it into the car. Arrive early as instructed. Unexpectedly, it took another hour to carry out the process, and no one could explain why the patient was called early but could not be carried out. What an excruciating wait for someone who has been unable to eat for nearly 20 hours! The waiting process tried to ask the on-site personnel, but no one could answer why the patient was called early. Afterwards, I wanted to call for an explanation, but the call was automatically disconnected after 3 minutes, so I had to call back! It is necessary to re-tell the next caller about the ins and outs of the matter. It really leaves a very bad impression on the administrative work of this clinic!