福美乾洗名店 - Section 5

Good service, professional enough?

When I sent it, I asked if it would be hot, the other said yes, it was not hot, and there were creases. The satin skirt also used crochet clips that would tear, and there were obvious holes when picked up. The dress was ruined, and my wife was going to wear it this week ... She had a very poor theoretical attitude, and she didn't have to apologize or compensate. The dry cleaners who ruined wedding dresses once in a lifetime are awful!

Very poor laundry, extremely unprofessional, not only did not apologize, but also said that it is the customer's own problem, no feeling of sorry at all, and the professional knowledge is also insufficient, very bad! I asked the gentleman to take the very important wedding dress to the laundry and I would ask the store when I was sending the laundry. "Is it really going to handle this kind of clothing?" Because it is not general clothing, it is a two-side satin material. The lower body dress is also my wedding dress. But because the store said it was OK, we were dry-cleaned together with suits and dresses. I didn’t expect to take it home. I found the sneaker on the satin material. I was very careful when I found it because the crochet was very thick, so there were four needle holes anyway, and this is two The lower body, so the entire skirt must be exposed when wearing, but now there are extremely obvious holes in the fabric, plus the fabric fiber is also obviously stretched, the whole custom dress has been destroyed. This kind of crochet has already created a hole when you hook it, because the skirt is a satin material. As a store, you should not pay much attention to the material that the customer washes. Do you have to maintain such a professional? Although I knew that it was damaged, I still called the store to express my protest. I did not expect that Obasan, who answered the phone, said that we did not explain clearly before sending it, but also told me to cover the anti-wearing. What’s even worse is I also quarreled with me on the phone, and I didn't want to admit my mistake. I also said that we didn't take care of the crochet. These crochets were covered with satin skirts, and the weight of the hangers and skirts already had holes. If you say more carefully, there must be traces. I don't need remedies, just apologize. The unprofessional store has caused traces of the dresses I want to wear at the wedding. It also indicates that we did not explain how to send them back when we sent them. The store asked me how to hang at home. I said that I used a hanger to fold it on both sides. Because some micro creases were sent for ironing, the store said that I should use my hanger to send it. Mr. did not explain clearly. My husband is not a professional, he believes in professionalism, so I will pay you, but you blame us for not making it clear? What is the specialty of your shop? Do you need to be clear when you send the wash to not break this thing? I would like to ask the store, the general dry cleaners should have professional knowledge, there should be a workaround, not every piece of clothing is suitable for hanging with this kind of crochet, and you should also know that the satin is only slightly ticked, The whole piece will be destroyed. Obasan is unreasonable and bluntly said, "How else do you want me?" Hey~ I don't want you to be like me. I just want you to apologize, but you don't apologize. I also say that you can't afford this kind of money. There is no sincerity. To solve this problem, guests can only admit that they are unlucky. This attitude is very odious no matter how long you open!