日本航空公司台灣分公司 - Section 3

It's almost impossible to contact this airline, it's too difficult

Is the customer service actually not hiring? The customer service line did not connect at all for half an hour, no matter on weekends or weekdays.

At 8:55 in the morning, the aircraft can only be reported at 6:40. After the registration, the queue is a long row of people. It is really necessary to enter the VIP room for meal time, not to mention the things to buy a duty-free shop. A bit too much! Can't you be an hour earlier?

Worst and worst airline, don't do it again with JAL

Hey! It took two days to get through, and I heard the accent on the opposite side. The English pinyin is still very strange. After receiving the return code, it was confirmed that it was from +86 Shanghai. sad

Recently, the customer service phone has been waiting because of the epidemic in Shanghai. After waiting for an hour, there is still no one answering, and there is no other channel to contact. Can you at least open the Taiwan phone number or Email to help? It's been like this for almost a month, wouldn't it be too exaggerated?

The tedious questionnaire survey of going abroad during the epidemic has left us at a loss; Fortunately, Miss Zhang, the service staff of Japan Airlines Taoyuan International Airport, sincerely assisted us to accompany us to complete the process for a long time, so that we can experience the peace of mind of relying on ourselves. Thank you Japan Airlines and Miss Zhang.

If you want to book Jal Air tickets, please note that the company often changes the flight by itself, resulting in failure to connect to the connecting flight. Had to cancel the reservation and wait for a refund. (Happened 2 times) Customer service calls never answer. Said that there is no service center in Taipei, the call goes directly to Shanghai. However, no one picked up Shanghai because of the closure of the city. But no one picks up the call to Tokyo! In desperation, we had to go to the Jal Taipei Registration Office for help, but as soon as we got out of the elevator, a Jal employee yelled at us and said, "We are not open to the public, you can't go in" and took us to a small room and told us to wait. At this point, I couldn't bear it anymore, (I spent hours on the phone, and I still paid for the overseas call to Tokyo) and I complained to my son, "What kind of bad company is this! I can't think that a Japanese company would do this." At this time, the employee brought two glasses of water, put it on the table angrily, said, "We are not a bad company" and walked away. It's dumbfounding. Fortunately, a Miss Guo helped us explain it clearly, (thank you very much here), but in the end we had to cancel the reservation. The son of the colleague wondered why we did not set up a service center in Taiwan because we Taiwanese have always been very supportive of any industry in Japan. Call the provided Taipei phone number and you will be transferred directly to Shanghai. So there is no service in Shanghai due to the closure of the city? How can we Taiwanese dare to travel with Jal again? What a tiring experience