樂淘資訊有限公司 - Section 3

As other reviews have said, this is a company that feels extremely interpretive in their company's favor. So-called When there are items in the order that cannot be purchased, the purchasable items continue to be purchased General users will understand it as "the seller continues to buy the product when he is out of stock" But this company is not Their "unable to buy" includes any 1-yen change in amount That is, if the product you want to buy, whether the seller increases or decreases the price between the time the user places the order and the purchase action, the company will return that product regardless of the user's standpoint. , so the original threshold of free shipping may not be reached, and additional remittance fees/service fees/local shipping charges in Japan may be required to complete the order you originally wanted to purchase. (I'm still waiting for the so-called "commissioner" to reply. They've already gone through LINE customer service and messages. At present, it is certain that the seller will refund your order if the price increases, and the seller will lower the price... I don't know, wait for them I'll report back after hitting the wall) speculate on this When there is an item in the order that cannot be purchased, select "Reconsider after returning the order" Probably will be refunded for the whole order because of any 1 yen change haha Then queue up again, hoping that the desired product is still there, and if the quantity is wrong, the order will be refunded. "Everything follows the user's choice, and we will not take any responsibility for the user's choice" wait>message>wait again. Even customer complaint customer service asks you to leave a message I started using it when the service fee was 200 yuan and the shipping fee was 240 yuan. There are fewer and fewer people when we go to pick up the goods, and the company seems to offer more and more discounts. Maybe you think this can bring back users? However, the users who will be pulled back by the money are temporary, and the users who will be driven away by "service" will last longer. To deal with this company smoothly, you must first pray to God and pray that the seller will not raise the price (or lower the price?), and don't have any questions that need to be slapped on the text. If you see this comment, you don't do this or don't want to do it. If you are mentally prepared for this, I recommend choosing a buying agency carefully. Incidentally When I asked that I listened to the voice for 50 minutes and pressed 130 9s, Letao did not plan to increase the number of customer service personnel at all. Letao: Letao has always been recruiting talents. If you read this message because you are considering applying for a job, I also recommend choosing carefully. After all, the customer service does not have any authority, only the function of being able to withstand the fire of the user. However, this company still seems to be very customer service. I personally feel that the customer service does not need to take any responsibility (at least not responsible for me, all handed over), so if you don't want to take any responsibility, the artillery fire against the user can be used as a deaf ear. If so, it's a good place to go.

It is the first time to buy on behalf of others (before, I had to deal with it by myself). Although Le Tao has some regulations, I have to say that there are doubts about text traps. My purchase thoughts: 1. If the purchase item does not have the specified style or color, the item is judged to be failed to purchase. The word game part is to choose to continue to purchase, and only the transaction part is directly purchased. The problem part of the same order will not be dealt with (the rules of the game have been set, but the buyer does not feel very good), I think the text description on the menu can be written more clearly. 2. I don't know if I can't count the quantity if I choose not to change the paper bag? At the beginning, after receiving the goods, the quantity will be shipped without counting the quantity. If you ship to Taiwan, it is still written "buy the correct quantity" and you won't find it when you get it, instead of "actual shipment quantity", it must be disassembled and counted @@ and the problem will be reported within 2 hours within the time limit. 3. Letao Japan's receiving office clearly knew that the seller had re-send goods but did not inform the buyer, but waited until the buyer received the inventory of the shopping agent and found that there were few online inquiries to the customer service. Supplements received Is this a problem with internal communication?? The customer service has given me another package inquiry number. I checked that the delivery date of the package was only one day away (the second package was sent the next day after the first package was sent) , so that the buyer can be notified in time whether to send together or any solution. I really can't figure out that I have to wait until the client finds out and informs me about it?? This operation is really strange. (Although there are urgent items written on it after the goods arrive, the processing is still fast, but the whole feeling is a bit bad) Letao purchasing agent Disadvantages: The degree of freedom of control is low, the selection of goods is small, and it is easy to waste time and money if the goods cannot be collected. The Taiwan department and the Japanese department do not communicate well. The advantage is that the international shipping fee is not filled, and the customer service response time is positive. More than purely personal point of view, for reference purposes only.