仕華國際 - Songshan District

Poor service attitude, after-sales service casually made, something broken should be sent back to the government

The service was good although I came back in three days

The daylight conditioner that had been used for more than 3 years suddenly failed and was taken to Shihua Company for repair. The lady at the counter efficiently asked me to fill out the repair order and wait on the spot. The repair was completed in about 5 minutes. A friendly master gave me a detailed explanation of the cause of the malfunction and gave me a brand new conditioning cup. The once-doubtful "7-year warranty for the entire machine" turned out to be true. Shihua is a good company responsible for the facts. This is a pleasant repair experience.

The Nikko brand massage chair cushion at home has been used for many years, and the abnormal sound card fails. It is sent to Taipei Shihua for repair. The repair is fast and free. The service is quite good.

I took the daylight in the warranty and went to repair it. Although the site felt relatively simple, the counter staff was very quick and skillful to ask me to fill in the receipt, and then asked me if I waited for the site to repair it directly... I feel too powerful at the moment... After waiting for less than ten minutes, a master teacher appeared and kindly told me the reason and the repair was completed. Quite recommend!!! Great service experience

Customers who buy Sunlight’s products are responsible for the failure to repair after the production is discontinued. I will never buy this company’s products again.

The customer service is really bad. The product is broken and sent back to the original factory for repair. After two days, the product has been sent back. Call the customer service to ask for maintenance matters. As a result, the customer service manager who answered the phone just after asking the question is very fierce and impatient. Attitude said: "You asked me how to answer?", The answer: "Sir, can you please not be so fierce?", Mr. Customer Service replied with a very fierce tone: "You are not polite @ # $% & # $ "Ask him:" What is your name, I want to complain to you ", Mr. Customer Service said:" If you want to complain, go to complain, but why should I tell you my name. " Since then, Mr. Customer Service has been scolding loudly, and he deliberately provoked us to take a look at the customer. After that, we called back and asked others to transfer it to the customer service manager or someone who could be responsible. They were also reluctant to transfer. After telling them what happened, they always wanted to drop the river crab and said nothing to the person above. I do n’t know which call to call the customer service is to be scolded by the customer service. If I do n’t reason today, it ’s okay, but we only spoke one sentence today. The other customer service started to throw temper on me, and I did n’t offend him. I would definitely not recommend it to anyone, it's really bad

I’m missing parts for my own products, and I reacted to the customer service, and I thought about the shipping cost of the re-sent items. I even said: I will send you the materials, and I will pay the postage for the freight. Isn’t it a loss? It seems that the missing parts of the product are my fault. I finally said euphemistically: the thing is not big, you can put it in the envelope and send it by ordinary mail. The shipping cost is cheaper. I will remit the shipping cost. It directly means that the trouble is not mailed in the end...? Why should I buy this product to suffer