三星台北微風南山維修服務中心 - Xinyi District

The maintenance service is of good quality! The service attitude is very warm, it is recommended

There were no other customers at the counter, but they waited for five to six minutes after drawing the number card. Ask the counter staff about their products, but they say they can find other sales. The division of labor is really fine. Do you want to put up a sign to explain that you are in charge of the business?

The customer service provided wrong information, which caused the customer to run away in vain. Differences and errors in communication between the customer service center and the online customer service, But let the customer bear the waste of time and the results, I wasted more than an hour without getting a satisfactory response and remedy. It can only be said that the ability of Samsung customer service to deal with problems is 0.

The front desk staff has a poor attitude and is not active in dealing with things. It is obvious that I am the first to arrive, and I ignore it halfway through and deal with other people's affairs. I also teach him that he can ask other service staff to come out, and he does not respond to face-to-face questions. Do not hand over the problem to other service personnel. Later, I directly asked the supervisor to come out and say that I wanted to complain before asking what happened? As a result, the supervisor told me that they didn't complain about the pipeline, and they didn't tell me when they asked for their names. The whole team from the maintenance department from top to bottom had an indifferent attitude. When I called to ask about the progress, I said that it was almost ready, so I could come and wait, talking and laughing. I just got a complaint from a customer and I can still use this indifferent attitude. Seeing the quality of the Samsung flagship store maintenance department is amazing.