天利乾洗 - Lane 38

Future Shilin Home Professional Laundry

In Tianmu old store, the owner and his wife are generally considered polite and polite, but when there are problems with the laundry, even if the long-term customers are like me, they will change their faces and refuse to admit their mistakes! I lost my movable inner lining for more than a week before I found it. During this period, I never took the initiative to inform the progress, and insisted that I cannot say that he lost my inner lining, because the clothes inside must be in his store, so This is not called "lost"! The boss also sophistry said that he couldn't rule out his work progress in order to find something inside, so he could only find it slowly! Another time was at the beginning of this year when I washed my down jacket accessories worth tens of thousands of yuan, but did not admit it. When the clothes were sent for washing, the store must first check and confirm the condition of the clothes and clarify the responsibilities before receiving them. The clothes were sent in good condition but the accessories were scratched and damaged. When the color faded back, the boss still insisted not to admit his mistakes! Therefore, I asked the boss: "Is it so difficult for you to calm the guests and apologize in the first place? Your apology may make the guests half angry, but you insist on not admitting your mistakes every time!" This should be the arrogance of a good old store!