台灣樂金電器

LG TV brand image residue and replacement of non-same model panel without consent to deceive consumers! Last year 107/4/29 (delivered to the house on the night of 5/2) and purchased a model OLED65E6T, 65-inch 3D TV in Neihu, the consumption amount is NT $ 80749 1.Used for 1 year and 22 days, and found that there are residues of digital and square imprinted images in the lower left corner of the TV (5/29 ~ 30LG customer service complaint) 2.The manufacturer replaced the panel and did not inform that the panel replaced was a 2D panel instead of a 3D panel (5 / 31LG agreed to replace the new panel) When renting 3D movies at home and watching 3D TV at home, I found that the TV does not have 3D functions. Contact customer service staff and the head of the maintenance department, Mr. Xiao. Mr. Xiao responded that there is only a 2D panel and no 3D panel, because the 3D panel has been discontinued. LG did not consider consumers to replace different function panels as deceptive behavior, and did not honestly inform consumers and replaced them. When consumers discovered that they did not have a 3D panel, they wanted to replace the 2D panel. This was a deception to customers. (1) LG company knows that 3D has been discontinued and may sell and deceive consumers without repairing parts. (2) An expensive 80,000 yuan TV has serious product defects only after watching it for 1 year and 22 days. (3) The consumer was not informed to replace the panel of a different model, and the consumer indicated that he found it to be deceptive. I have 3 3D TVs in my house, a 3D Blu-ray home theater, and an air freshener, all of which are LG-branded products. Is this how LG treats loyal customers? In addition, there are 2 uninterrupted 3D TVs in the home. Will become an orphan, the price of 3D TV itself is higher than the price of 2D TV, why consumers want to accept the replacement of high-low parts, just want to watch 3D movies to spend a higher amount to buy 3D TV, otherwise I buy ordinary TV Just like that, the amount is relatively cheap. As a loyal customer, it feels really bad. Is anyone else who buys 3D TV at a high price a fool? LG should take good after-sales service instead of deceiving consumers 6/14 Consumers have appealed Called LG's customer service and maintenance staff more than ten times, and it has not been resolved so far. The above is my own experience, please refer to it ~

Don’t buy LG products! A few years ago, I spent more than 30,000 yuan to buy an LG 42-inch 3D TV. 11/3 suddenly turned off automatically inexplicably, and I couldn't turn it on with the remote control and the on-board switch. Called customer service early on 11/5. The maintenance engineer called back until the afternoon. After telling the model, he was exempted from seeing it at the scene. The direct consultation was judged to be a problem with the motherboard and lack of materials. You must ask the company if Alternatives can be found. On 11/7, it was reported that one was found, but the asking price was 4500 yuan. After replacement, there are no 3D functions, only three HDMI units, no RGB that can be connected to a computer, optical fiber and no external audio..., After spending a lot of machine repairs, less than half of the TV functions are left! Who can accept such ridiculous after-sales service? I want to raise a customer complaint, but there is no customer complaint department, and there is no response channel when looking for a high-level supervisor; and then responding to the customer service is incompetent with both hands. The supervisor hides and does not want to face it, so he can only leave the phone quiet. Wait; until 11/8, a customer service manager surnamed Li called to ask about the process. After detailed descriptions, he only promised to confirm the cause of the crash first. After that, the company’s repair station called and said that the model was in a lot of crashes and was out of production. The substitutes are only for general models, and the 3D model does not supply motherboards; the individual now asks to confirm on-site whether it is necessary to replace them, and they say that they need to be replaced, and if not, they will receive 400 yuan first. What kind of after-sales service is this? There has been no TV to watch for nearly a week, and no one in the company compares heart to heart. The complaint channel is like a yamen, more bureaucratic than bureaucracy, and customer service is also indifferent. It has been repeatedly claimed that there is no way beyond the three-year warranty, meaning that LG TV can only watch After three years, he became an orphan after the deadline! In addition, don't believe that LG advertises many advanced features, because production will soon be discontinued, and you will be unlucky if you can't find the parts! Next, apart from submitting consumer disputes to the competent authority and the Consumer Foundation, there is only one way to report!

WT-D170MSG/Upright washing machine/17kg. No matter how much clothes are washed or not, and the laundry bag is used or not, there will be problems with the inner cylinder hitting the body! All children’s clothes are also available, and only thin underwear and 10 face towels will cause a serious situation of continuous impact! Isn't it enough to wash the sheets...? ? ? Faced with this situation, they responded that it was normal! ! There is no problem with the product! ! ! When starting or operating, there will be a metal collision sound on the chassis (not every time); it is known as the stainless steel inner tube-the texture and sound are different when touched and knocked on the side and bottom; the dehydration sound is quite loud, really like the video on the Internet. -Like a chariot. P.S. This problem happened just a week after I bought it! ! !

In the past, individuals came to Taiwan from your LG company to buy many different types of home appliances, from plasma TVs, DLP projection/LCD TVs, ice-making refrigerators, etc., which are very durable and have good quality and warranty services, but I have also encountered service requirements.的时。 However, the current after-sales service of LG LG Home Appliances is too far from the previous after-sales service (I doubt whether it is outsourced to repair by nearby stores), and the repair price is not public and opaque (in the past, LG had open charging standards and hired its own engineers for its own parts. For repairs, the original parts are very reasonable and cheap). Approximate prices will also be quoted. The repairs are not notified before the repairs. Unlike the previous LG, there will be a receipt for the repair content price as a voucher. The maintenance personnel only brought a small part of the replacement part. I asked to replace the whole set of new parts. The maintenance personnel said that the whole set of new parts was not imported. In the out of stock, it would take three months to change the whole set (if you can Wait?) Okay! Just change some small parts according to his wishes (I know that the whole set of parts and new models are still shared and will not be short of materials), just change the partial parts, and the small parts must be actively requested after the repair is completed. There is no transparent charging standard for receipt or invoice. The technician says as much as possible. After some small parts were replaced, the problem occurred again the next day. Then I called for repairs. This time the same repairman brought a whole group of brand new unopened packages. (Isn’t it said that I have to wait three months?), this time I collect the money again before and after it adds up to a total of five children (it is not too much but not Qimozi), the difference in the latter said that I don’t want to follow He wants to make up the balance of the invoice, and he has already reported it back to the company to close the case (so that he has paid back to the company before, can it be turned up later?), this part is actually very cheap for online inspection, and then it feels very bad to change it like this , And large companies do not provide invoices for making up the difference.

The maintenance engineer Zheng has the patience to explain the cause of the machine failure. The professional service attitude is very good. Thank you.

Don't even want to give a star! The worst sales experience in my life, I will definitely tell my friends and relatives to refuse to buy LG products. I am really mad at your team! I ordered the refrigerator and washing machine with you, and the delivery date was agreed. I told me that it was out of stock two days ago! OK, I'll wait. The goods have arrived in Taiwan. I made an appointment with me for the delivery time. I specially requested a whole day's leave on the same day. I didn't wait for the phone all day and called to ask before saying that my sheet was missed! Afterwards, there was no sincerity to apologize. How do you compensate for wasting my wages? The delivery was about the next day. As soon as the delivery staff came in, they pointed out their hands and had opinions about the placement. The one who came to educate the customers was completely unable to communicate and did not apologize for missing the order yesterday. This consumer experience is very, very dissatisfied with your company’s entire sales process, efficiency, and after-sales solutions from start to finish. I believe I am not the first and will not be the last, unless you are very free, Very patient and good-tempered, otherwise I would advise you to think very clearly before buying LG products.

The staff here are very friendly. I did not go shopping. I had something to inquire and they guided me very kindly. LG's products are the best. My refrigerator, air conditioner, monitor, vacuum cleaner and washing machine are all LG products. If you need electronics, we recommend LG. Because they make the best product. And you can get very friendly service. Also, some staff speak Korean.