蛙蛙文創 - Nangang District

The masks ordered in August have been postponed. Later, in November, they told the other party that they would refund them. At first, they said they would refund before the end of December. Now that the time is approaching, they said that they would be before the New Year. I have been beating the wall for my email. Please pay attention to the company that is doing this badly.

This company is terrible! Malicious default on consumer accounts. I ordered masks from mid-August, repeatedly delayed the delivery date, and said that I had to refund the fee and would not read the message. Calling their company, the connection depends on luck! The lady who answered the phone said, "We just can't handle it, what do you want", her attitude is arrogant, as if I owe them! Get through 2 times and hang up my phone 2 times! It takes more than one and a half months to apply for a refund (the problem is that the application does not refund), why didn't you collect the money for one and a half months! Now the message cannot be read and no one can be found. Masks can be bought everywhere outside, but it is said that manufacturers are delaying the shipment of masks! Which manufacturer are you talking about!

My situation is the same as that of other commentators. I placed an order in September and said that it will be delivered in October. Later, I said that mask control was delayed until the end of November. After inquiring at the end of November, I was informed that I was uncertain about the shipping date...so decided to refund. The cover of the refund account passbook is provided on 12/1, and the customer service said 14 working days. Unexpectedly, on the day of writing a comment on 12/29, the result of asking again is: it has been reported, wait. Why don't you say wait when you collect money???

It was negative five stars at all. I ordered a box of children’s masks with Ms. Gao on 8.11. During the period, Ms. Gao’s line informed that the shipment was delayed due to the relationship between the double stamps, and on November 12 that it would be shipped between 23 and 27. After that, even Miss Gao couldn't get any response, and of course she didn't receive the call or the goods. I have been sending refund messages and letters to the emails of Miss Gao and Fawa Wenchuang, and there is no reply. According to Jingjing Weekly, there will be a dedicated service for contacting Fawa Wenchuang by mail, which is empty talk!!! ! I always believed that Miss Gao said it would ship, but now I don’t even have a trust, as long as I get a refund. Other colleagues have also ordered two boxes with Fawa, but they have not received it yet. It is wrong to even call into the company and become an extension. It is suspected of fraud. Prosecutors should pay attention to the company's activities. No shipment will be made at the end of December. Become a fraud crime.

I don't even bother to give stars. I have never seen such a bad manufacturer. I ordered masks on 8/6. I originally promised to ship in October and said that it was postponed to November because of government levies. Then I said that the 11/20 shipments ended up not being shipped at all. Calling customer service will only guarantee that they are being shipped. As a result, I waited for a long time without waiting for a fart. Later, when I contacted the customer service, the attitude was extremely bad, saying that if you think we are a fraud, then you should sue. When the company's money is frozen, it will be you. Garbage manufacturer

I've never seen such an unscrupulous company. The August order was paid at the beginning. After more than half a year, how many people in Taiwan could not receive the goods. I received the money but didn’t ship it. I also dodge a bunch of them, saying that there is no refund for the refund, the contact window is missing, and the coordination meeting is plausible. In fact, it is still the same old tune. How about no refund and no shipment. Even if the people believe that you are not a scam, have you done anything worthy of the people's belief?

How long has the person in charge passed away, the heir or legal representative has not yet decided? If you send the second letter, you won’t reply directly. Your company’s customer service EQ is too bad, right?

We ordered ten boxes of masks from 8/7, and they were delayed until 11/23. There were returns in the process, and refunds were not credited until 12/2. The business lady who was in charge of our company's orders was very polite and most of them contacted, but every time they responded to the company's statement: the subsequent shipment delay was caused by government levies. I can feel that the business lady is quite helpless, because of your company's policy guidelines, she can do nothing! At the beginning, there was no way to guarantee the arrival time and the time for the refund to be credited. As consumers, we are really helpless! Because the external channels are very good to buy masks, and there are many choices, your company cannot confirm the arrival, or even refund immediately! During the order, the address was changed, and I reminded and confirmed it several times, but the goods were still sent to the old address... It can be seen that your company needs to strengthen the control of goods in and out. In short, after waiting for nearly three and a half months, we finally received the goods and refunds. This super-trick transaction finally ended... unresolved consumers, come on! ! !