歐必斯國際家居 - Section 3

Your logistics and customer service are rotten to the point of exploding Buying a wardrobe a lot of questions Time is too hard It's hard to make an appointment and said to postpone The logistics said the reason is that you did not send the base You said that it was sent, but it was confiscated by logistics. I want to give a star before the item arrives what an eye opener Then it will be delivered between 14:00-18:00 The result was delivered at 12:00 Isn't it good that someone happens to be at home? Too much bullshit

On 12/18, momo went shopping and bought an Obis 3×6 cabinet. It didn’t arrive until 1/5. It only arrived after communicating with the customer service several times. If you want to talk about the goods, then the delivery will go directly into the house and put on your shoes, just say a word and put it away Where, after I installed it, I said that there were no mirrors in the cabinet, and said it was a shipping problem. I can only ask the customer service when I can exchange the right product. The customer service said that it will take 7 to 10 working days. I said that this is your shipping error. Question, why is the customer paying the bill at the wrong time, and I just want to buy a cabinet, it will take almost a month to get the right product, the first time I encountered such a bad shopping experience, it is said that it is international Home, it's like this

Your company said on the phone that you pressed 9 to transfer to customer service, but you were hung up immediately after pressing 9? ? I bought a bed a few years ago and said that I would temporarily make an appointment on the 17th. Now I want to arrange the schedule to match your time, but I can't contact your company. I finally understand why the store is not cooperating with your mattress now. My colleagues suggest not to buy it, because it is very difficult for you to make an appointment for delivery. It turned out to be true. Line, customer service and facebook no response at all

Bought a five-foot wardrobe bad experience The product is not the same as the picture There are no aluminum edges, and the door handles are not replaced with other call to ask The customer service said that because of the shortage of raw materials So no aluminum edges are used Also change the door handle directly to other materials Why didn't you explain it on the website sooner? No one has such a service Do you think it's eight hundred dollars? It's eight thousand dollars Although it is not high-end furniture But have you ever thought that it will take a few days to earn money from a job? it feels bad Poor after sales service The delivery person is also casual and quick to assemble Even the planks are not flat just leave above There are pictures as evidence

I purchased the "Three-Line 3M Water-Repellent Honeycomb Independent Cylinder Mattress" from Orbis from the Tellus House website, and the result was a latex mattress. After responding to the customer service, the wrong one was finally taken away. After repeated contact, the second week The delivery was a latex mattress again. The delivery man thought they had no fault, and insisted my elderly mother sign for it. They contacted each other on the spot (the delivery man contacted the freight, I contacted the customer service) and finally let the delivery man take it away on the spot and sent it by mistake. Yes, and then the third delivery every other week. This time, the delivery man was tattooed all over his body and had a bad attitude. As soon as he came home, he asked my mother to sign for it as soon as possible, saying that they were making the third delivery, very busy, and had no time to wait... …all kinds of impatient language and attitudes. My mother insisted on checking the mattress items. After checking, she asked to be moved into the room, but the deliveryman was reluctant to move into the room. It is not the fault of the consumer that the wrong product is delivered. As a consumer, we are patient and tolerant to wait for the right product to arrive, and as a result, we have to face the bad attitude of the deliveryman. My mother called me on the spot (I don't live in the same county or city as my mother) and said that I would not be allowed to buy this product in the future. (Customer service and delivery are all staff of ORBIS) Here to provide this rather unpleasant shopping experience to other consumers for reference. It is also expected that Taiwanese manufacturers can improve management and service quality.

When I ordered a table from momo, the customer service called to confirm the order, and it was normal, and then the logistics called to confirm the delivery time. The tone was bad and very sloppy, and there was no basic telephone etiquette. If you live far away, you have to be prepared to wait for a long time, because logistics has always emphasized that it is not a special car, and it depends on where the driver wants to send it on the day. What is the logistics shipping arrangement? In the era of online shopping, please do a good job of telephone etiquette first. The attitude of yelling is really bad. I can't imagine that if there is a problem with the goods in the future, I have to endure this attitude of dealing with customers.