聲寶股份有限公司南區服務中心 - Section 2

The young lady who answered the phone has a very bad tone. Is it necessary to be so fierce? You don’t need to be respectful when you open a shop and do business, but you don’t need to be impatient and fierce...

The price of the parts is okay, and the on-site service attitude is not bad, but the product design is flawed, which reduces the life of the parts. It must be replaced when the time is up. It is really troublesome.

The service attitude is very good, the repair speed is not bad

I bought an infrared receiver and repaired the sound-bao air conditioner here. The staff is kind and kind, but unfortunately it is a service station that does not have the ability to repair.

Yes, near the house, you can call them to repair it, or you can take it to repair. Not bad. I often walk by. They are dismantling things and repairing things behind the company's building. It is really repairing.

Shouldn't it be open at 9:10? Called at 9:20, no one picked up I called at 9:40, but the phone response turned out to be off-duty time What kind of company is there to have such an untimely service???

I bought a high-end sub-brand ARKDAN air purifying dehumidifier from Shengbao for less than two years, and it was almost never moved to the same place in the living room. I did not expect that a corner of the machine base and the wheels were broken! I called the Southern District Service Center to report for repairs. I originally said that there would be no charge during the warranty period. However, it would take three months to wait for the original parts in Japan. The parts finally arrived in November, but they said that the base belongs to the exterior part, not three years. Within the warranty, a repair fee of $1200 will be charged. The base wheels should be the structural components of the whole machine that can stand upright. How can it be said that it is the appearance? Generally, the so-called exterior parts refer to parts that will not affect the operation of the machine even if they are damaged? If the base is broken, can a machine that cannot stand in a corner still work? The machine is called for repair, and we have to drive it by ourselves. When we arrive at the scene, all the service staff, especially a female service staff, just tell you with a blank expression that the company stipulates that this is the exterior part, which is not covered by the three-year warranty. Inside, and then just turn around and leave if you don’t want to communicate anymore. I called and responded to the customer service line of the head office, but there was no specific response. Finally, a supervisor from the Southern Maintenance Center called to explain. According to their judgment, the damage was caused by external forces, not the product itself. The quality problem! I live in a steel building that was built less than 10 years ago. The home is made of quartz stone floor tiles. It is very flat without any unevenness. Moreover, the dehumidifier is always placed in the same corner of the living room. Other rooms have other dehumidifiers. It's working, so it doesn't need to be moved at all. It just left it there for two years and it broke itself. Shengbao Company does not review the quality of its own products, but without any evidence, directly slanders customers for damaging the products themselves! Although they only charged $800 for the final repair cost of $1200, they still had no way to compensate for their defective products, the defects in the warranty regulations, and the bad attitude of the service staff at the repair station. If you want to buy Shengbao products and can accept such quality and service attitude, then give it a try. I used to be a fan of Shengbao fans, washing machines and many small appliances, but that's it! Attached is a photo of the damaged base, as well as the warranty manual, which does not mention that the base wheels are outside the scope of the appearance!