馥宇行板橋 - Banqiao District

Healthy black and white sesame sauce is fragrant and delicious

The black sesame paste is fragrant and delicious. The milk and toast are both great. The black sesame is the original flavor of the black sesame.

0604 order is 2 groups of sesame paste, and payment has been completed by online credit card, and also received an email to confirm the completion of the order and successful credit card, but in 0605, he was informed by his family that the home delivery charge is 1200 yuan (that is, a group), call the company to inquire, the first pass After connecting, please ask the staff for assistance in checking the order, but was hung up and immediately called again. I asked the staff to check the order first. After confirming the last name, the staff said that I had sent it today, and I confirmed the order with the staff again. I ordered 2 groups and checked out online by card. Why did I receive only one group or cash on delivery? What happened? The staff confessed to Key’s wrong order, and finally asked the staff to report the subsequent processing status. The staff then said: Miss, can you speak well? Things can be handled well! I said back where I didn't speak well. I didn't have emotional words from beginning to end and I was just hung up by you! At this time, the staff apologized, saying that she had left the company, the call was transferred to the mobile phone, just received another call and accidentally hung up my phone... (What do you do with consumers?) Excuse me, where did I not speak well? Where did you fail to handle things properly? Did the order go wrong and cause confusion, and consumers still can't question the company? On the other hand, in your company, the personnel answered the phone not only did not raise their greetings (I will demonstrate => Fu Yuxing, hello), the order was wrong, but also the customer repeatedly asked for the order, only to admit that the key was wrongly committed by the person, and hung up the consumer phone , And the customer has to apologize before apology! Excuse me, just hang up the customer's phone and call the customer immediately. Is the voice on the phone and the phone number displayed on the phone so unrecognizable? ? It is strongly recommended that your company's staff customer service training needs to be strengthened! ! !

Although the clerk is old, she is very enthusiastic, very enthusiastic about introducing and sharing her experience, and her attitude naturally feels her enthusiasm. He said that he is fine now and feels happy to come here to work (replacement), and he is infected by his enthusiasm!