台灣惠而浦股份有限公司

I bought the washing machine and dryer for about 1 year and repaired it for about 9 months. I came to my house to repair it, and I have to cooperate with them to go to work. It has been repaired 6-7 times, but it still can’t be repaired. Once the panel problem on the Internet is pushed, the original factory will only push , the customer's home power problems, environmental problems, are not their problems

The installer is very unprofessional One is that the old machine is too heavy and unwilling to carry it away The second is that the old machine is placed in the same place without help to move it to the empty place The third is that the old machine can be carried, but the accessories will not be dismantled (it only means that the logistics is only responsible for carrying the machine) Then I ask you, you can use it when you put it on the customer? Are you including the installation, you can only install it and not remove it? I told you to call me to notify me before the new machine came, but it came directly, which made the elderly and children in the family communicate poorly with you. I didn't answer the phone of your cargo carrier, the salesperson couldn't get through, and the customer service was always on the phone. Okay! I didn't have time to ask for leave to go home to see your installation and then it was different from what the salesperson said. It will be affected by the staff and enterprises that you have not communicated well with You said you'd be charged a hundred yuan to move around Then the screen rails of my house were crushed by you, who should I go to?

The maintenance system is very bad, and it is completely unable to provide proper service. Do not buy this manufacturer's product. The room has been bought for more than 2 years and has a separate air-conditioning failure. On 6/2, I asked the dealer to assist in repairing it. I left my own mobile phone number as the contact number. Until the afternoon of 6/10, there was no contact with the original maintenance personnel. Please confirm with the dealer again to confirm that the original factory has not processed it yet. As a result, the maintenance personnel did not call me when they called on the afternoon of 6/10, but called the family who received the repair last year. The family knew nothing and asked me to call back myself. After calling back, make an appointment with the technician for maintenance on the morning of 6/18. But there is no maintenance at all today, and there is no phone notification to reschedule. The logistics system is very bad and bad, and this manufacturer's products must not be bought!

I bought a washing machine with model WEHC10ABW on March 24, 2011. From the end of 20110 to January 2011, I applied for a second repair. It has been almost a month since I applied for the second repair. There is still no news. I bought it in 6-7 years. I bought 3 washing and drying machines in your house. It was the first time I encountered maintenance. I called your customer service several times. The customer service staff would only say to contact the supervisor or notify the maintenance staff. I came to repair, but it didn't come. I called 2 times to confirm, the customer service staff pushed the maintenance staff again, and asked the maintenance staff to call, but the result was no call, your service is really bad, really good to you The after-sales service is very disappointing, I really can't buy Whirlpool things in the future

Super bad washing machine quality, 10kg washing machine, 2kg washing quilt was damaged. The point is that the plastic upper edge of the washing tank was washed bad. It is said that we washed too much, just a 2kg washing quilt. The maintenance staff said that the company is willing to replace the quilt free of charge. Very good, this is the washing machine is not a quilt washing machine, the attitude is not flattering, no wonder the reviews say that the after-sales service is extremely poor, it is really costly to buy knowledge! blind…

The second year after I bought the 570-liter upper and lower door refrigerator, the bottom began to leak water from time to time. I asked the maintenance personnel to come and provide photos of the water leakage at the time. The answer I got was that we cleaned the water leakage. Wipe up the water leak, I don't quite understand the logic of this, it means that if I have a water leak in the future, I don't care about the water on the ground. In the follow-up, I just raised the refrigerator with two small cushions and charged 400 yuan. I asked him if he could not find the reason yet, but the refrigerator would keep leaking water and whether it was unreasonable to charge for it. The maintenance personnel were not very happy. It's that I can't find the reason at the moment. There are photos of the water leak. I can't find the reason. I personally think it looks very unprofessional. I also said that next time they can't come immediately, I can check the compressor behind me. Is there any water, sorry! What am I looking for you for? At first, I didn't believe that the after-sales service was poor. After this experience, I will carefully evaluate this company when buying large home appliances. Personal thoughts above, thanks

In the morning of 4/1, there is a strange noise in the refrigerator at home, and there is a strange smell. After unplugging the plug, I went to the maintenance station. The customer service staff informed the maintenance staff that they had already dispatched workers to go out. There is no news at 3:00 in the afternoon, I guess there is no hope, because the refrigerator has been used for many years, and on the way to go out to look at the new refrigerator, the wife received a call from the maintenance staff, and the work at hand has been completed. We got home and waited about ten minutes to arrive. After inspection, there is a foreign body involved in the cooling fan. After taking out the base and cleaning it, plug it into the power supply. Everything in the refrigerator has returned to normal, and the sound has become very quiet. At present, the coldness after a week of use is better than before the maintenance. It is commendable that the customer service staff made it clear that after the maintenance staff moved the refrigerator out for maintenance, they set aside time for us to clean the dirt on the ground for many years. What is even more rare is that our refrigerator was bought in 2001 and it has been 21 years, and there is still such a service, only Cost 600 yuan.