千山淨水板橋門市

When I came to install, the master explained very detailed. For the daily maintenance procedures that I forgot in the store, the master will patiently talk about it again~ Answers if you have any questions ?

Thank you for the careful introduction of the manager, let me have a good buying experience! After hesitating for a long time, I finally bought the TK kitchen model~ I am very satisfied with the current use!

I would like to praise the considerateness of the clerk, which will not make people feel oppressed, but can actively tell us the benefits of the product, and let us try it out. The filtered water is really delicious.

I really want to buy a water dispenser, but I didn't know the difference between a water purifier and a water dispenser and asked a lot of questions. The clerk answered very clearly~ Big push~

The master is quite skilled when installing the machine, because my kitchen is not easy to install, but fortunately the technicians have handled it well~ After the installation, they will teach us how to operate, and the introduction is very clear!

After replacing the filter core on 1/23, no waste water was discharged. After contacting customer service many times, we finally sent someone to repair it on 2/22. The test result was that the water quality was abnormal (TDS value 62) due to the wrong connection of the inlet and outlet pipes. This undoubtedly makes consumers drink unfiltered & unboiled raw water for 1 month, and will cause damage to the filter core. This negligence, the manager of Banqiao, is extremely cold. Every time I contact your company, I will give you a reply as soon as possible. It has been 2 months as of today. I am not sure if this is the manager's personal behavior or Qianshan Pure Water treats it like this. consumer. Attach the repair sheet for the reference of consumers who are interested in purchasing The customer service of Qianshan Water Purification Corporation is willing to replace all the filter elements in the machine for free once to reduce the doubts about use. Brand management is not easy, and good products require good team efforts. Please strengthen employee education and training.

Young technicians have serious skills and poor professional ethics For the first time, when the water pressure is too high and the water is replenished, there will be a clicking sound, and a pressure reducing valve needs to be installed at the expense of 500. It didn’t take long for the water and electricity to come to the house. The water pressure is not enough. How could it be too big? It wasted 500 yuan and the technician was inexperienced. No professional ethics. The second time I came to replace the filter, it took nearly 2 hours, and the water was sprayed from the rear inlet/drain hole without paying attention, and the cement wall and furniture were sprayed with water, which was seriously damaged. And he also took a wet cloth to clean the inside of the machine, which caused the machine to jump out the Error9 error message, and there was concern that the internal parts would be damaged. Even after the technician left, he found that he had thrown the dirty cloth in the pot...? In addition, if you want to complain by phone on weekdays, the call from the store will be transferred to the head office, and the customer service staff of the head office also insists on blocking the problem and not helping to transfer it to the store, so that customers have to go to the store in person to complain. Quite inconvenient. Although the manager of the subsequent Banqiao store has promised that he will be fully responsible if there is a problem with the machine within half a year, and he will send more experienced technicians to replace the filter or repair it in the future, but two consecutive cases of technicians have lost confidence in this brand. Never consider the same brand when changing machines. And it reflects the serious need to strengthen staff training. I hope that in the follow-up interview, in addition to technology, the professional ethics of new technicians should be evaluated.

After paying, make an appointment by phone and make a holiday construction one month later As a result, today, after waiting for more than a month, there is no company call to confirm the construction notice; I called the store administration to check and said that today's construction list is not on my side, and I want a refund. On the evening of 5/11st, the public works staff number 202104044 handled the problem very carefully. The reply to the question was very detailed. After the assistance in the installation was completed, it was decided to add four points for the evaluation; one point was deducted because there is room for improvement in the company's handling process of abnormal conditions.