台灣櫻花股份有限公司 - Xizhi District

professional service

Bad Constant temperature water heater is bad after 3 months Really sucks

Send a letter to provide a reply or apply online As a result, the mobile phone was tied to the name for authentication, and after a bunch of steps, the manufacturing number of the letter could not be authenticated at all. It was wrong. If I pressed it a long time, I pressed it more than ten times. In the end, I still had to call customer service ... What....

I don’t understand very well. Sakura’s service reputation is very good, and the advertisement emphasizes after-sales service. But every time I made a customer service call to enter, the voice of the lady who answered the call was extremely cold, and she often didn't know how to continue the question during the answering. The point is, it's not just one customer service! It can be seen that it is not a personal problem, it should be the company's insufficient training. I hope that the supervisors will pay attention to it, the service is good, and the first impression is also very important.

I bought a cherry blossom constant temperature water heater on Xizhi Zhongxing Road on February 20. It took more than three months. The failure on June 5 was dumbfounded, but it made me even more dumbfounded. The wife waited at home for a day without any news. There was a response only after calling customer service. It’s good to come to maintenance at 6pm on June 8th. I didn’t know that the master called it in the morning. At 6pm, it’s already off work time. I actually said to my wife that I can do holiday maintenance. My wife told him that there are children at home. Do you take a cold bath for five days? He actually told my wife that he would ask the outside utility to repair it. It's really audible to buy big things that have been broken for more than three months, even if the maintenance is so bad. I wonder if your company is not responsible for advertising things? Is it the exact opposite of what the advertisement says? This behavior really disappoints me as a consumer who is disappointed with your company's products and attitudes. I will also tell them not to buy your company's products if possible. Really bad products and services.

I wanted to ask the customer service where the svago oven can be seen. The customer service asked three questions. I called the exhibition and sales center in Neihu, but no one answered. I asked the customer service later. So where can you provide a svago oven and visit it? The customer service said that it could not provide any goods in the exhibition center. Heck, you don't have to do this if you don't want to sell! ! The impression that the after-sales service of Sakura is very good turns out to be an illusion...

It was so rotten that it exploded. The heat pump water heater I bought for 60,000 to 70,000 yuan was not hot at all. I could only take a cold shower in winter. The maintenance staff came three or four times and kept stressing that it was normal! The temperature is not even 40 degrees, and the hair is cold before washing it. The service is not professional and it is emphasized that the heat pump is like this! After changing the water heater of another brand, it is completely normal, and I sweated in the shower! Less than a year old water heater had to be lost! Crap!

In February of this year, I purchased a double-port gas stove and tested it after installing it. The fire on one side could not be ignited. The maintenance personnel repaired it twice. The last test only required a gas stove to turn on. The whole house is full of gas smell. The point is The gas stove is brand new and I haven't used it yet. In the end, I couldn't stand the failure of the repair back and forth. I asked for a return. I don't know how many times I called the customer service. It takes a lot of time in the United States to make an appointment with them for maintenance. The point is that it has never been repaired well. Besides the poor attitude of the maintenance personnel, it is also blamed that consumers will not use it. They say that the gas stove is turned on and the range hood must be turned on? Later, the customer complaint was transferred to Director Zhuang of the Taoyuan Service Office. There was no way to solve the return problem. The whole company was rotten, the products were bad, the after-sales service was bad, and the maintenance personnel were not professional. I advise everyone not to choose the brand of cherry blossoms and spend money to find guilt Not even worth a star