回鴻國際有限公司

The staff is very kind, very good

I bought a pair of defective shoes at Au Lai Mori's Zhongqiang store, and returned to the store for repair after a series of negativity and deception. The shoe dealer has called to indicate that it cannot be repaired, and the defective product has been confirmed to be recycled. Please contact the store for a refund or exchange. The store only emphasizes that no refund is available, and there is no replacement of the same shoe for you, only an increase in price More expensive shoes. The store couldn't handle it, so I asked me to call the head office back to Hong. On the Saturday of the shift day, the phone went from the switchboard, to the supervisor, to the general manager. After half an hour, no one answered. For this kind of thing, you have to exert your perseverance and hard work. Finally, you finally get in touch with a supervisor. The supervisor is strong at the beginning of the conversation, and twice tried to use words to guide consumers to a situation where they are suffering, right and wrong, eloquence and scheming. Than direct sales. Today, as long as my logic is not clear enough, my eloquence is not sharp enough, or even my speech is not as fast as him, I will be pushed into a situation where consumers are problematic, and I can only be forced to accept unreasonableness and let him handle it. Regardless of the store or the head office, the attitude of dealing with the return and exchange of this defective product has been shirking and arrogance from the beginning. A pair of money is already in my hands. Anyway, the store is pushed, the head office hides, and the phone cannot get through, so I will consume you slowly, how can you be! It’s really regrettable to deal with this kind of company. They just want to never vomit the money they have received, but they have never apologized or did the same for what the faulty shoes you sold will bring to consumers on the mountain. Risks; the loss of consumers canceling the scheduled itinerary during the repair process, and the time cost and telephone bills spent by consumers because of your negativity! Dealing with this kind of merchant is really bad luck to describe (how much time I wasted, how many cells I was angry with). What consumers defend is not money, but feelings and reason. No one can accept that I pay you, and make you arrogant, eat you upset, and even choke on you. They all say that they are old merchants who have been here for decades, and they don't even understand the most basics! —————- In the end, they agreed to refund the shoes that had been recycled by the shoe manufacturer's repair center and could not be exchanged with the same model. Looking back on the process of being shirked, treated cold, and choked by them, I was still full of anger, but based on the last fairness, I would like to express my affirmation and gratitude. —————— After I returned to Hong, I had another call. I finally talked to me with an equal and soft attitude. I was not strong and just stood in the position of defending the company and listened to me to finish my words (grief). I feel very pleased and thankful. Then I will be relieved of your anger, and I will add you two ?.