東森寵物雲 永和得和店 - Yonghe District

When I went to the store to buy goods, I saw a man with a blessed figure who was not wearing a mask and coughing wildly at the counter. It was really unacceptable. Another thin male clerk didn't know the discounts of the goods in the store. Check out At the time, we didn’t ask if we wanted bags. After closing, we walked directly to the back. The goods were just thrown on the table without saying anything. After a moment of stunned, we asked the more blessed male employee if they don’t have any bags. He replied that there was a 2 yuan, and the clerk did not give an invoice after paying 2 yuan. We asked if there was no invoice? He actually replied that if we didn't want it, it would just donate it to the company if it wanted it, shouldn't it be up to us to decide whether to donate it or not? How could the clerk decide whether to donate the invoice or not? The staff in this store is really outrageous.

The day before yesterday, the website of the shelter saw a little black cat in your store. When I called to inquire, the female clerk was very nice and very enthusiastic. I was very enthusiastic and welcomed me to the site to see the cat. Although it has not yet been opened for adoption, I also hope to see it. Look. But when I arrived at the scene, the male clerk was proud and very bad, and it made me feel very bad because of what I meant. It was said that I would abuse animals. The cat’s room is not well ventilated and the smell is not very good. The sandbox is very dirty. The cat doesn’t even have clean water and food. The cat is small and needs a clean space to have a good body resistance and be healthy, but I can’t feel it at the scene. . The enthusiasm on the phone the day before was completely untouched at the scene. I think even if your store is rich in merchandise, I would rather choose another chain pet store than your store. This star is thanks to the enthusiastic greeting from the female clerk the night before. Kittens are not a tool. If you want to adopt a loving care, please treat them well. Thank you

After the staff in the store changed a batch, the service attitude and professionalism have been improved a lot, and a lot of good brands have been added. The activities and prices are also much closer to the people.

I went to this store three times after changing the manager, and met the new manager twice The first time I was really speechless At the beginning of 12:00, I wanted to buy cat litter, because I had to go to get off work later, I was in a hurry, and I would be too late to buy it when I came back from work. When I arrived at the door, I found that the automatic door was not opened, only a small gap was left. I thought the staff was still busy, but knocked No one came out, and then a guest opened the door and I followed in It turned out that the new store manager was chatting behind, it was the first customer who came out and saw me shouting for help Although I helped carry the cat litter, but did not help with the bagging after the checkout, and did my own thing, the store clerk would help the guests with the bag When I was about to leave, I had two packs of cat litter in my hand. I hadn't opened the automatic door yet. I had to put things on the floor before I could open it. It was really uncomfortable. The second time is to buy a water dispenser filter When I went in, I still saw the store manager, who only shouted "Welcome", and then continued to sit at the counter. I was so risky that I saw the store clerk I knew, but when the clerk was busy, I went around and waited for him to finish. During the waiting period, customers came into the store one after another. The store manager still sat in his seat and did not come forward to serve. He just shouted "Welcome" until the clerk came back to help me find the goods, introduce and check out. Did not leave the chair. I still remember that no matter how busy the store manager is, the store manager would always put aside his business to receive customers. The store clerk will also show affinity when helping with the checkout, and will not let customers wait. I really don’t know how your company’s store manager training is required. I have a bad experience in your store, and then I choose the staff I know. The manager’s service attitude really dare not learn

9/15: After receiving their phone call to apologize, I think it is regarded as paying attention to the voice of customers. After all, not every store cares about Google reviews, so I came up to change the review. --- Let’s start with the conclusion: the store doesn’t understand the product, and it says that it will assist in moving upstairs when the quota is full, and it hasn’t done a promise to call to return the improvement method. If there is improvement in the future, the evaluation will be changed. It's not that my evaluation is too great. It takes time to write a review, and you have to pay for the phone to respond to the phone call. It's just that the problem is even more prominent after a phone call. And I’m a person who relies on Google’s evaluation to make consumer choices, so I’m still going to put it on. == Because the partner’s foot was injured and unable to carry heavy objects, the clerk said that after spending a certain amount of money, the freight could be delivered. As a result, after the goods arrived, the driver put the goods at the door and left. For this reason, the partner quarreled loudly with the driver. There is no mention of the saying that "cannot move upstairs because of the epidemic." Later, because my partner was unable to help, I dragged the cat litter upstairs by myself. Thankfully, the cat litter did not break in the middle. The more I thought about it after I carried it, the more wrong I became. So I called to inquire and the answer was: "We will call you again. Description" left contact information, and then no more news. I might have forgotten about this incident, but today I opened their cat litter, and there was a strong fragrance, but the store told me that it had no fragrance. It was two times in a row, once for freight and once for merchandise. The store’s statement was inconsistent with the facts, and there was no follow-up proactive contact, so I called again to inquire. The reply received: "The original product has a fragrance!", "Can't move upstairs because of the epidemic" The first one feels very irritating, and the second one feels very high-sounding and seems to make sense, but the time we buy goods is also the time when the epidemic is severe! Why didn't the clerk say anything right now? Why didn't the driver say? Having said that, I can only go back to the conclusion at the beginning. The store does not understand the products they purchase, nor does it understand the service process. After the response, there is no sincerity to deal with it. I need to call and ask myself. For your reference, if there is a suffering master, it is really hard!

I'm happy to buy anything, but be careful, the police will ban illegal parking

The clerk is very dedicated and professional! Let me buy health care products suitable for cats ❤️

The clerk is very enthusiastic and will inform immediately if there is a discount Buying multiple packs of feed will help mention the door The toothbrush recommended by the clerk, my dog ​​also likes it very much, thank you ❤️