欣泰石油氣股份有限公司

Since the replacement of the new watch, the basic fee is higher than the gas fee used, and it will lie to you that it is required by the government to replace it. It was only detected that there was air leakage. Since the watch was successfully replaced, , I only changed it for a fucking year and it's old, your mother! It’s really inconvenient to not have an electronic bill and it doesn’t connect to other payment platforms. It’s easy to miss the payment slip without going through the mailbox. This time, even the reminder was overdue when I came back after the new year. I thought everyone would be bored and go to the mailbox. If you can't even pay online, you have to go to the counter, which is very unfriendly from the platform to the user.

The annual residential security inspection, the quality of the personnel sent to the security inspection varies each year: 1. The gas main switch is turned off. Take an instrument to check whether the gas stove and the water heater are leaking. It is really a heavenly soldier; 2. The form has been filled in "no problem", this year's dispatch is really irresponsible, just like other personnel reporting problems, "the gas switch has not been changed for a long time, and needs to be replaced", every year, different personnel check different "to be replaced", It has already been written that there is no problem, why do you need to change the switch; 3. The lights on the stairs in the community are turned on and off, which is not a good idea; I saw the free security check, but in fact, I just checked the gas meter numbers, and we did not report the fraud. , meaningless; after reading some post replies, I know it's just a matter of coping, just take a look at it and know it

1. The microcomputer failure needs to be reported for repair. No one wants to serve it at night, and it will only be pushed out. 2. I called the switchboard in the morning, the customer service line was full, and I called the third call. After waiting for 20 minutes, someone finally answered. After perfunctory for a while, at my request, I finally agreed to send workers to check. But the incidental requirement is that if it is not a Xintai problem, a maintenance fee will be charged! 3. The engineer called at 14:00 in the afternoon, I replied that I was currently working, can I make an appointment for maintenance from 16:00-17:00 on the same day, the engineer said that he was very busy, he had to close the case first, and asked me to call customer service again! Xintai's maintenance is really a vicious circle without borders, when will they be able to repair the microcomputer meter failure!!? A day without gas at home, they have no service spirit, feel terrible!

For the first time today, I received a fee reminder (including liquidated damages), and I was inexplicably looking to see if there was a missed bill before, but I couldn’t find it, and I didn’t remember that I received a bill from the counter company in my community mailbox. ? After all, this is not a registered letter (it is confirmed that someone will collect it), even the fourth station I use, Chunghwa Telecom, etc., will call voice or manual reminders in good faith. I hope your company can also follow up on this service to users!

I am a victim affected by the fire downstairs. Yesterday (1/31) your company came to shut down the gas pipeline due to the fire, but left without checking whether the pipeline upstairs was also faulty. He also said that there is no need for inspection, it is just blackening (the plastic cover on the upper left has been melted and broken). On the phone, he insisted on asking the pipeline personnel to handle it, but he asked for the inspection fee and agreed immediately. . The next day (2/1), the staff on duty was contacted again, but they replied that the relevant information was not handed over. This company's service is very poor and bad, which has been related to the public safety of the entire floor of residents, not just the individual residents.