黑貓宅急便（樹林營業所） - Shulin District

I placed an order from pchome 24 hours, and as a result, I did not receive the goods the next day... My other parcel was also available on the same day, but in the end, there was none. I waited from the morning to 8:00 pm to check the status of the package, it showed (not at home), I was really speechless, I was so upset, I didn't call me at all! Go directly to the online customer service to leave a message that evening. The next day at 6:25 in the morning, the delivery is displayed, and it has not been received until 5:00 in the afternoon. I called the customer service to ask about the package. As a result, after the customer service inquired, they told me that the driver hadn't taken out the door and was leaning back... Am I sad after waiting for two days? I told the customer service staff that my package is very urgent, I have to wait for two days, and must be delivered to me tomorrow morning. Super speechless.

Poor phone service. The staff isn’t helpful at all.

The person left without calling to notify the arrival of the goods, and the logistics status was directly changed to not at home, which sucks

I send a frozen package to a friend The two sides didn't receive the call and didn't say Directly report rejection Refund money Then I send it again instead of receiving it again The worst is Customer service is billed in seconds Still busy I can provide my phone records with my friends to prove Report the follow-up results The customer service phone is hard to get through Said to understand Will ask the supervisor to call What are you kidding me? Outbound package You ask the delivery terminal to come out Ask me what time the plane will arrive? For some reason, I didn’t know the situation and the package came back. I am confused? Shulin Station Is there a Monkey King stationed? I have no compensation (In fact, no one has heard about it!) I just want to ask why Give an answer so tough

I am very happy to find the goods in [Delivery], I am looking forward to it, and things will arrive~ The call is received at 12:12~16, Since my mobile phone is muted and not connected immediately, sorry Then the query on the website appeared [not at home] 12:17 Call back when you find it later, and you will call back after about ten minutes. From 12:26 to 13:31, 8 calls were made one after another, but none of them were answered. I don’t know if it’s very busy or just not free Later, through [Internet Customer Service], the goods are still in [Station] I went there, picked it up, and left the gate at 2:41 I also paid a taxi fare of 100 yuan~ I am so happy~ (the driver is very nice) Question: The thing is not on the road, the thing is still at the station, there is no need for the phone to be unavailable, and it will just be [not at home], right? Usually this state is no longer being delivered Questions: The customer called back, answered, and resolved, isn’t it good? If there is no way to deliver, also answer the phone and talk about it. If there is not enough staff, it will be a big deal for everyone to touch their noses and deliver them one day later. It's ok.

I've waited for a day today, and I haven't received the goods yet. I feel a little bad. Besides, it is said that the delivery time is from 2:00 pm to 6:00 pm. I told the other party when I placed the order, which is really annoying.

The driver didn't come to receive the goods. During the period when the driver didn't come to receive the goods, we kept calling the customer service. We called the customer service almost ten times within an hour, but the customer service never got through. The next day, the customer service finally picked it up, and it has been vaguely taken, and did not explain why the driver did not come to receive the goods. The cake (more than 1,000 yuan) I wanted to send to my guests was messed up by the black cat, and I had to scrap it in the end. Like the black cat ?