高柏森耳鼻喉科診所 - Sanchong District

1/26 The morning shift staff has a very poor service attitude during non-peak hours. Because I went with my girlfriend to get vaccinated on 1/25, but did not bring a small yellow card, the health insurance card was deposited in this clinic. The next day on 1/26 due to work relations I asked my girlfriend to pick it up, but told the morning shift staff to get a health insurance card and fill up the yellow card, but the morning shift staff did not verify this, and firmly denied that my health insurance card was in this clinic, and ignored my girlfriend. I don’t understand How can the work attitude of the morning shift and the evening shift be so different, not to mention that the work attitude and professionalism can be maintained during such peak hours at night, which is worthy of praise and affirmation. The guests ignored it.

The cotton swab stuck in my ear last week, My ears are bleeding and I can't hear the sound. Thank you Dr. Chen, Dr. Wang, and President Gao, Carefully remove the clot from my eardrum, answer my questions patiently, He recovered smoothly after three visits. Physician's diagnosis and explanation, Really reassuring! ☺️ When I saw the comments, some people gave a low evaluation and felt that the attitude of the counter was not good! What I have seen is that one second at the counter, the customer who inquired about the vaccine was processed on the spot. Because the appointment was full, the on-site customer was unhappy and rude, and the next second the counter had to assist in registering, while answering the phone and replying to the appointment. Various problems with vaccines, many emotions have to be pressed down at work. For a patient, each encounter is a single event, but emotions can stack up in people, especially during busy times. The tone of others' service cannot be completely close to our ideals, but if you are more mature, considerate, and considerate, you will find that many emotions can be understood. Five stars for the great service ⭐

On April 23, 2022, because there is a public-funded quick screening and cold treatment (first consultation), all the registered patients poured into the counter at the beginning. The lady neither took the patient's temperature nor asked everyone to use the real-name system. During the outbreak of the epidemic, I watched the whole Dumbfounded, a little scared... Maybe some people think that temperature measurement and real-name system are not so important, so they don't bother to do it, but as a medical clinic, this most basic action of entering the clinic is omitted, and it feels really bad. !

I had come here for the second dose before, and I felt that the service was good, so I also made an appointment for the third dose. On 3/29, the third dose was administered, and the attitude of the counter staff was not good, even the person who administered the vaccine. It may be that there were many people who were going to be vaccinated at the scene and there were many people who saw the doctor, so the process of the injection was very fast and rude, which caused my arm to bruise the next day. It has been two weeks and it has not healed. I thought the bruising thing was okay, but it really hit my point today. My family called at 4:00 p.m. today on 4/12 to ask if there was a third dose of Moderna's vaccine, and the person who answered the phone directly replied "How do you know if you ask me like that!" Hello, I don't care if you guys are menstruating today or you are burnt out. If you don't want to be beaten, don't cooperate with the government. We don't need to be angry with you for no reason, not to mention our attitude is good from beginning to end.

Came here to see ears and vaccinations. The nurse I met had good injection skills, and it didn’t hurt too much ??