文春得電機五金有限公司 - Xinzhuang District

The big order is the customer, but the small order is not the customer? Sometimes I went to get the materials for a small amount and paid cash directly. Today I went to get two materials and wanted to pay for it, but it was said that I hadn’t paid for it for a long time. I also paid cash directly at the end of the month. I never defaulted on the payment. If the amount is small, the face will be washed. Why should I call you when there is a big order?

I bought a relay and took photos to show them. The clerk said that I didn’t know I had to ask the boss. The boss said we don’t have this thing? Then what else do you sell when you open a control material store?

The gentleman who called the business extension 105 at 11:20 on 7/15 was very enthusiastic to explain the connection problem of the BPL circuit breaker, and he was very professional and organized. Even if I am only a small customer, this consulting service is great! It can be seen that he is passionate about such professional work, professional and eloquent. However, the switchboard lady was very rude and did not tell her extension number to transfer at will. The second time she called and asked her to transfer to the business department, she directly taught the customer "You just wanted to ask for the extension number yourself! There are so many business departments." The conversation skills are extremely poor. Correctly, you should take the initiative to inform "I'll transfer you to the business department 105" at the first transfer. This is the proper way to deal with it. Follow-up customers can only dial directly when they need further consultation. In addition, you should take the initiative to say Wenchun is good for you when answering the call. Obviously, on-the-job training is needed again.

The old clerk who wears glasses at the door has a very bad attitude towards customers. He wants to buy small items and not sell, but only sells large orders, okay~ Then I asked the price of the large order, and actually said: if you want to buy, you can make a quotation. It's wow~

If you can find unpopular items, the clerk provides professional advice, and it is convenient to buy them all in one stop

Every time I ask about the inventory, I say there is, but I don’t have it. It's right to make people run in vain. It's not that you don't have the money to buy it, and you can't buy something crookedly. How do you do business?

Ask employees for product and installation information, and give a lot of professional advice in addition to careful responses. You can feel the dedication of management and the enthusiasm for customers~