新北市新莊地政事務所

For the first time, the service desk staff, after reading the information, said that we only had the stamp not stamped, and they could draw the number plate. As a result, the contractor was too bureaucratic and had a poor service attitude. They said that none of our information was written and the seal was not stamped. They took our information and ran to the service desk to scold and said that we did not fill in the information and asked us to fill in the stamp and then draw the number again. Card (the service staff is too busy, and the undertaker will not instruct us to fill in the stamp, but only say that the information is incomplete and does not point out that the information is not written there) When the contractor received the document, he did not check the details, and only said that there would be a call to notify if there was a problem. As expected, I received the call and said that there was a place that was missed, (I don’t know why we didn’t write it in the first place), so we have someone Go over and write it personally, so that the case can be closed (we have attached the original information and it is not for them to have no credentials to refer to) It's really exaggerated, and we are not idle and nothing to do, why didn't we check it clearly at the beginning?

Many parts of the information have not been stamped Let my brother go to the tax office to pay stamp duty Wasting our time, really blind ?️ The fire is big! Then we expressed dissatisfaction The service staff also said: You can find a substitute book exaggerate? Do you want to help us pay the book fee? Made us feel bad Our family passed away and inherited the office, and the mood is already very bad Still treated like this? Then I almost had to write a complaint mailbox Attitude has only changed 180 degrees Are young people like this now?

Responsible for land affairs related business in Xinzhuang area

Just a telephone inquiry, the service attitude of each department is cordial and enthusiastic, and a very pleasant inquiry experience.

Is obliteration really a simple case? Before queuing, I learned that there were four other people in front who were also handling the cancellation. As a result, during the 30-minute waiting period, the two windows did not know whether it was handling dozens of cancellations at once or the case was too complicated and the efficiency was really poor. There seemed to be a young lady standing there to check the situation on the scene, and other general case windows were cleared, and she also felt that she had no intention of adjusting human support. Instead, the husband who originally assisted in the crowd control at the door asked Miss Ji at the door to help deal with the paperwork first while I was waiting. Had it not been for these two outstanding personnel, I think I would only give this unit one star.

20220323 to contact here. Sitting on the left-hand side of the entrance, at the general business consultation counter, Mr. Yu Ji'an, a young male staff member with glasses in the middle, has a very friendly service attitude. Such excellent employees are very worthy of encouragement~ Compared with me going to the Xinzhuang branch of the New Taipei City Tax and Tax Office, I asked them how to get to the Xinzhuang Land Office? Reply - "I don't know" that makes the public feel really different~

Today, I went with my father to deal with related matters such as the merger of land holdings. The service staff who helped us at the door patiently listened to our needs and helped us obtain the number plate and refer us to the service desk for processing. The staff at the service desk seemed to be still reading a book. They didn't talk to us, and there was no greeting, not even a greeting "Hello." , glad to serve you!", the difference is too big! The speech on the phone is very warm, and the person who arrives to handle it is regarded as air! In the end, we were the first to tell him that we need to remove the notes and merge the land holdings. The service staff asked me why? We answer the needs! The service staff also said that the inheritance was like this before. Why should it be merged? We have to answer that because there are other buildings on the same land that need to be held evenly later, the service staff asked why the note was removed? We are not satisfied with the attitude of the service desk and keep asking us questions, so we directly ask him if he can handle it? Just do it if you can! After that, I was willing to take the form and let us fill it out. During the filling, I looked like I didn't care. During the process, the service staff was still looking at the mobile phone. Your service staff are very busy! Too busy to serve the public!

The loan cancellation registration is a simple case, which can be completed in about two minutes, but it did make me wait for an hour and five minutes, because there are a lot of professional attorneys doing things, and each of them has at least 5-10 cases. I suggest that business activities should not be handled with the general public, otherwise it will be too unfriendly to the people Thank you for your reply and explanation. I also agree that the general public and professional clerks are your service targets, but after all, business activities and general public affairs should be separated, or one number can handle one case. If there are 10 cases, let him draw 10 numbers, so that the waiting time can also be estimated for the people who are waiting behind. When I went to draw the number that day, I only had number three in front of me, but this number made me wait for more than an hour. If I had known in advance that all the books in front of me were written, I might not have waited. I think this must happen to all the land offices, I hope you can put forward our people's views.