宏達網通

Linkou local community broadband service with good service

I prefer to restart during the day and afternoon, and the Internet is disconnected when WFH and children are teaching remotely. The professionalism is extremely insufficient and the tracking attitude is not good.

I chose Hongda because of the community recommendation, but 1. The annual payment network speed is 100m, and the measured network speed is too slow (40mbps download/10mbps upload) 2. Frequent disconnection needs to restart the router Called to the customer service response, he replied that they were setting up the problem of the poor sharing device provided by the network (then why sell this to me?) I recently withdrew my rent and called three times in three weeks First pass The customer service said that the accountant was not there. When the accountant went to work, he would calculate the refund amount before contacting me, but no call was returned at all. Second pass After the customer service calculated the refund amount and gave it to me, he said that he would send me the urgent case, and then he would call me back and notify me to go to the company to get the refund directly, but of course there was no follow-up. Third pass Five days after the last phone call, there was no follow-up. The customer service said that they would help me calculate the refund amount and then call back. It was a ghost hit the wall. It was already counted to me last time. in conclusion: Internet speed is slow Slow customer service And sell sharing devices that I say are of poor quality Not recommended

Fortunately, I only signed a contract with your company for one year. When I signed the contract, your company charged a deposit of 1,500 yuan, but I did not want to renew the lease when it expired. I told your company about the deposit. Your company said that it did not collect the deposit. The list was reprinted and left, but your company also delayed the remittance for a long time, and the final deposit of 1500 only became 1470. It really makes people puzzled that your company is so poor that even the small money of the deposit has to be greedy with the customer? Good risk, this is the first time to sign a contract with your company, but it is also the last time. If there are users who plan to sign a contract with HTC, you must think twice when you see this