富邦旅行社股份有限公司宜蘭分公司

Friendly service, special reception

Fubon wins my heart with heart, always proud of me

The boss is very funny and professional. He has participated in many foreign travels and feels that he is good at No shopping.

2017/10/5 to 10/10 Participate in the 6-day tour of Guilin, Guangxi, held by Fubon Travel Agency. The following points are the events we think the travel agency has poor service: 1. Arriving at the hotel and the guide, Mr. Chang, Mr. Hua, the reaction room has a smell of smoke. The tour guide responded, "This is disinfection water. You must have heard the mistake!" I would like to ask if the difference between smoke and disinfectant water is so large, whether you want to avoid responsibility, and do not want to help the members deal with the problem. 2. Often with the local tour guides to announce time matters, always different adjustments, and even once brought the members to the wrong place. 3. When I was transferred to Hong Kong, I did not wait for the rear members, which led to the dispersal of the members. I did not know which gate to go to. 4. The tour guide also lied that there were members of the group to draw the plane seat, saying that everyone can safely hang their luggage slowly. I didn't expect to have a picture to help the booth. Even the group members had to be close to the escape seat. 5. Later, I returned to China to respond to Miss Yang, the head of the Taiwan travel agency. Ms. Yang repeatedly shirked her responsibility and asked her to deal with the problem for nearly a month. The process was negative and irresponsible. I hope that in the future, everyone will not be treated so badly.

From October 5th to October 10th, I participated in the 6th tour of Guangxi Guilin held by Fubon Travel Agency. The tour guide Xing Changhua is a very irresponsible tour guide recognized by the whole group. After returning to China on October 10th, he has contacted Fubang Travel Agency. Ms. Yang complained four times, and she told him that she would actively deal with it, but after waiting for a week and another week, the result was completely absent. The complaint was completely undocumented, and the pleading was ready to be reported to the Quality Assurance Association. This travel experience, Xing Changhua's unfair actions against the members of the team and the negative push of the salesman Yang Miss were posted to PPT, Facebook and major social networking sites. I hope that no one in the future will be treated as badly as himself.