山那邊溫泉會館--泉鄉

I bought the accommodation voucher last year and used it with my friends (a total of four rooms were booked). I made 5 phone calls before and after each time. It was confirmed that the room should be on the same floor. : Afternoon tea from 30-5:00, my friend called to ask about afternoon tea at 4 o'clock, but was told that the afternoon tea was cancelled due to the epidemic? I made so many phone calls before and after booking a room, and I said that we were using the accommodation voucher, and the accommodation voucher number was also given. Why did I cancel the afternoon tea without mentioning a word... I hung up the phone and told us that there was no afternoon tea. Everyone was so dumbfounded. The clubhouse... and told us that the rooms are not on the same floor...? The booking friend was so dumbfounded that he said that he had confirmed so many times before and after? The staff at the counter actually said...I'm sorry, I didn't answer your call...and then said that the room you originally reserved was designated by another group of guests, and the other party stayed for two days...So treat us as idiots? So many phone calls before and after agreeing to leave? In the end, the club might have given us dim sum for some reason, but it was only after we quarreled with the counter... Four rooms and two are okay (but the bathroom floor is wet, I think it’s disgusting) the sofa also feels dirty... one is super dim and changed rooms, it’s really not much better after changing, the chairs are all moldy Spots, the room smells very musty, and there is water under the bed... Generally speaking, I will not come again, and I will also tell my relatives and friends not to come...

The cleaning of the room is not very good, even the wallpaper is upturned, the air conditioner is dirty and the sound is very loud, there is a pile of dust under the bed and chair, and it takes 30 minutes to wait for hot water to take a shower!

The wallpaper of the room is peeling off and there is cancer on the wall, the ceiling is moldy, there is a large amount of water in the door of the room, and you step directly in the water! The lights in the room are dim, it's just rotten! It should be a renovated house in the community. There is an unnecessary oversized shoe cabinet. There is a bar when the room comes in, but there is no night light setting. The flushing of the toilet is still broken. , I turned on the lights at night until dawn, and even stepped on my bath towel. This housing experience is really bad!

Can't even give the lowest one star rating. Yesterday, when I checked in and asked the lady at the counter to park the car, the lady at the counter didn't express clearly and was unwilling to leave the counter and come out. She clearly told the guest which way to enter and park (there were no other guests at the time) and the bathroom floor. And the washbasin is completely poorly drained. When checking out, the lady at the counter just watched the video of the mobile phone unpacking, unaware that someone at the counter was waiting for her to check out, and the towels provided looked yellow and dirty and didn't dare to use them at all. , After checking out, I thought of why there was no invoice, and when I called to ask for an invoice, the other party said that it was omitted (it was clearly tax evasion), the above are the same counter lady, and the service attitude is very poor/speaking to the guests I am very impatient. It is the first time in history that I have had so many bad accommodation experiences. I will definitely not stay at this hotel or its related hot spring clubs in Quanxiang Yashe in the future, and it is impossible to introduce them to new relatives and friends. .