日本伊藤萬游泳學校集團 新竹竹蓮校 - Lane 8
4/5
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基於 8 評論
Contact 日本伊藤萬游泳學校集團 新竹竹蓮校
地址 : | 300, Taiwan, Hsinchu City, East District, Lane 8, Zhulian St, 5號日本伊藤萬游泳學校集團 新竹竹蓮校 |
電話 : | 📞 +88 |
網站 : | https://itoman.com.tw/ |
分類: | |
城市 : | Zhulian St |
古
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古少君 on Google
★ ★ ★ ★ ★ 櫃檯行政小姐態度都不知道在跩什麼
常常讓我很想跟他們吵架
我從實中轉過來真的非常後悔
The attitude of the lady at the counter doesn't know what is lame
Often makes me want to fight with them
I really regret it
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謝
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謝佳貞 on Google
★ ★ ★ ★ ★ 教練非常專業,有問題的是他們的櫃檯,十分服務不周,不確定伊藤萬老闆請這些櫃台來對這間游泳教室有什麼幫助。課程有任何問題詢問櫃台人員卻推托給游泳教練。疫情期間詢問櫃台是否有提供吹風機,櫃台冷眼回答「沒有」就讓客人頂著一頭濕髮走掉。我已經提前一天詢問他們是否有提供吹風機但沒有任何回覆,當天直接告知沒有並沒有提供其他方式,就讓客人濕髮走掉。服務業這樣做在伊藤萬竹蓮分校來說,好像是再正常不過的一件事情,我想他們老闆請的櫃台人員根本是在把伊藤萬的招牌搞臭。連一顆星都不想給他們櫃檯。
The coaches are very professional. The problem is their counters, which are very inadequate. I am not sure how boss Itoman asked these counters to help this swimming classroom. I asked the counter staff for any questions in the course but evaded it to the swimming instructor. During the epidemic, I asked the counter if there was a hair dryer, and the counter answered "no" coldly, and let the guests walk away with their wet hair. I have asked them if they provide a hair dryer one day in advance, but there is no reply. I told them that they did not provide other methods and let the guests get rid of their wet hair. For the service industry, it seems to be a normal thing for the Ito Manchukren branch school. I think the staff at the counter hired by their boss is really messing up Itoman’s signature. Don't even want to give them a counter.
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A
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Andy Chen on Google
★ ★ ★ ★ ★ 小孩學習4年,老師教學認真,小孩學習效果非常好
The child has studied for 4 years, the teacher is serious in teaching, and the child's learning effect is very good
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C
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CHEN Andy on Google
★ ★ ★ ★ ★ 老師教學認真,小孩學習四年,成效很好。
The teachers are serious in teaching, and the children have studied for four years, and the results are very good.
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1
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101有恆譚士文 on Google
★ ★ ★ ★ ★ 兩個孩子都在這裡長大,環境乾淨,服務親切
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s
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su chao-ju on Google
★ ★ ★ ★ ★ 環境好,教學分級制,教練們也都很有耐心指導。
The environment is good, the teaching is graded, and the coaches are very patient.
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蘇
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蘇俐陵 on Google
★ ★ ★ ★ ★ 小孩游泳接近3年了,這裡的教練真的非常認真又很會教學!非常推薦新竹的家長帶小孩來學!!!
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S
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Sean Chuang on Google
★ ★ ★ ★ ★ 嬰兒班的老師親切專業,但上課期間默默觀察旁邊中高階班的上課情形,會發現教練吼學生是很常發生的情景。若說這是因為學生習泳時,大部分時間耳朵在水裡,所以教練必須大聲吼以讓學生聽見,那還可以理解,但我曾目睹一位教練在學生練習換氣姿勢時,直接伸手壓學生的頭以調整姿勢,且是連續壓了兩三次,很明顯並不是不小心的肢體碰觸。我委婉地向嬰兒班的老師表達剛剛眼見的情形,得到的回應是「中高階班的要求比較嚴格」。這個系統內的教練不認為這樣的教學方式有什麼問題,但我認為這不是「要求嚴格」的問題,這是有沒有「在言語上、肢體上尊重他人」的素養的問題。
櫃檯人員的部分,公司規定背得很熟,能一字不漏地覆誦給前來洽詢的消費者聽,但針對這些繁瑣繚亂的規定深入詢問時,又答不出個所以然來。例如櫃檯人員向我說明完各種請假假別後,接著說其中哪些假是「不可逆」的。禁不住內心納悶,我問了對方,不可逆的假是什麼意思?櫃檯人員支支吾吾地答不出來,一旁另一位人員才搭腔幫忙解釋「像病假,就是不可逆,因為我們不知道學生什麼時候會生病。」我聽完當下無語,心想我們雙方對中文的理解有不小的差異,就我的理解,這樣的情形叫「不可預期」,不叫「不可逆」。我給了它一顆星的評價,這才叫不可逆。再者,就消費者而言,我關心的是請了假以後的補課機制,而不是這些假的名目,或這假可不可逆。
幾次接觸下來,整體來說經驗不算正面。一顆星給嬰兒班老師的耐心與專業。希望孩子把游泳當休閒興趣而不是競賽獲獎標的的家長,應該能有其他更合適的選擇。
The teachers of the infant class are friendly and professional, but during the class, silently observing the class situation of the middle and high-level classes next to them, you will find that it is very common for the coach to yell at the students. It is understandable to say that this is because the students’ ears are in the water most of the time when they are learning to swim, so the coach has to shout loudly for the students to hear. Reaching out and pressing the student's head to adjust the posture, and pressing it two or three times in a row, it is obviously not an accidental physical contact. I euphemistically expressed what I had just seen to the teacher of the infant class, and the response was that "the requirements of the middle and high-level classes are stricter." The coaches in this system do not think there is any problem with this teaching method, but I think it is not a question of "strictness", it is a question of "respecting others verbally and physically".
For the counter staff, the company's regulations are very familiar and can be repeated word for word to consumers who come to inquire. For example, after the counter staff explained to me the various types of leave, they then said which of the leave was "irreversible". I couldn't help but wonder in my heart, I asked the other party, what does irreversible fake mean? The counter staff hesitated and couldn't answer, but another staff member on the side helped explain, "It's like sick leave, but it's irreversible, because we don't know when the students will get sick." There are quite a few differences in understanding. As far as I understand, such a situation is called "unpredictable", not "irreversible". I gave it a one star rating, which is called irreversible. Furthermore, as far as consumers are concerned, what I care about is the supplementary course mechanism after taking a leave, not the name of these fakes, or whether the leave is irreversible.
After several contacts, the overall experience is not positive. One star for the patience and professionalism of the baby class teacher. Parents who want their children to take swimming as a leisure hobby rather than a competition winning target should have other more suitable options.
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