優力格家具-新竹門市

I often come to buy the company's cabinets, tables and chairs, and the service is friendly

Hello businessman: I am a customer who bought a chair on 2/18. I ordered a chair from Miss Cai in your store, and I swiped the card to pay the shipping fee on the spot. There is no fixed holiday for shift work. At that time, I saw that the salesman did not have any notes on the order. I also asked when it would ship. After the lady replied 3/4, I also mentioned that there might be no way that day, she told me that the company When I have the opportunity to call, I will tell him what time to change it. I said that I can’t answer the phone very much during work hours. She replied that she could call the driver again, and I agreed to go home. On the day after 3/4, I didn't have a phone call about home delivery. When I called to ask on 3/6, I clearly explained my surname Xie, my phone number, and my address on the phone. Miss Cai still got the wrong order. , asked me if I was Miss Liu, etc., and also said that I thought I was a customer who wanted to pick up by myself. At the moment, I actually felt a little baffling, but I still restrained and explained my order information again. As a result, she replied to me that it would not be shipped until 3/8, and that day was also the day I went to work. I told me that I could not receive the goods that day. The other party even asked me again if there was a guard or someone else who could collect it on my behalf. Rent a house, no guards, work shifts and other information, she asked me when I could receive the goods, I reported to her the time I had taken off in recent days, and she replied: We are full before 3/17. It takes 3/17 to do it. I said that I really couldn't receive the goods on 3/17, and she asked me directly impatiently: Miss, tell me when it is convenient for you, and I will ask the master when I can deliver it. I patiently reported the time I could, and she told me that she would call me back tomorrow, and I agreed. The next day I waited for a phone call at home all day, and it didn't come. I waited until 3/23 when I was at work and called me to tell me that it could be shipped tomorrow. I know that the service industry is not easy, and freight distribution also needs to be coordinated. I have explained the detailed process from order receipt to receipt. I wonder if your company can see where the problem is? I received the order on 2/18 without any notes. I asked myself when I called back. It took a whole month before I received the call. I didn't receive the goods until today. Please ask me if there is anything difficult or difficult to cooperate with during the process. ? Or is it okay to serve like this because I just bought a cheap $2500 chair? For the first time in my life, I have sent the longest message to your business. I will not go to or recommend this kind of service again. If you feel that you can’t make much money from taking personal orders, you can refuse it. You really don’t have to waste each other’s time and Waste of energy and trouble for both parties. If there is a customer with a small order, I really strongly do not recommend buying here, and would rather go to the Internet to place an order or travel farther, thank you!