柏克利游泳學校 光復中學館

There will be coaches who will concentrate on teaching, and there will be lifeguards nearby

In 2018, I used the old "Recovery Swimming Voucher" to use it. The counter still allowed us to enter the pool, and we didn't tell you that the refund can be processed because the manufacturer has changed. Today (2019/12/25) I want to use the old ticket again. , I was suddenly notified that the old ticket is no longer available. They announced it two years ago, informing everyone that they can apply for a refund. Where is the announcement? There are many people who hold the old ticket. What should we do if we do not get a refund?

Our two big and one small children (couple and 5-year-old girl) will start to have 10 lessons of one-to-three coaching in June 2020. The assignment will be led by the coach surnamed Cai. Before the course, the administrative staff repeatedly mentioned the class time Free and flexible, as long as you make an appointment with the coach, the time period can be adjusted easily; Therefore, we paid the price of ten classes at a time and started to contact the coach LINE for the time. Since our class time may be changed, we just started to communicate. We first give the coach one month at a time, hoping to make an appointment for that time. I don't mean to reserve time at all. Therefore, we changed the LINE strategy to remind one week before each class. But in the second or third class, it happened that three groups of students were coming to class at the same time with the same coach. All three groups had been changed to the swimming pool. So the coach asked the other groups to wait for an hour. In order to avoid this situation from happening again, the reminder will be changed the day before class. Later, during the fourth or fifth class, we went to the swimming pool 15 minutes early, and the administrators were surprised that the coach had not yet appeared. At that time, the coach also caught up five minutes after the scheduled time and finished the hour. The coach said afterwards that he forgot to bake sweet potatoes at home. There was a time when the original coach said that he was going to take the students to the game and that he would not be able to go to class on weekends. However, he sent a message at three o'clock in the morning on Saturday that he could go to class early and had to decline. In the seventh class, there was another case of rushing. Because we felt that there was a problem with the coach’s schedule, we had to contact the parent’s contact information. But it was a five-year-old boy who rushed to the hall. When the coach found that he was rushing to the hall, he asked the boy to go to another pool to play for an hour without his parents. We were actually worried about his safety and hoped that he could be with him. Class, but the coach thinks that we can go for an hour first, and ask the children not to mess in the waterways. The coach did not ask the administrative staff to inform the parents at that time, and later the parents came to pick up the children, only to realize that the class had not yet started. Originally scheduled for the last class, due to my fault, the time was temporarily changed the day before, but the coach was unable to cancel it. I understand that, However, due to repeated rushes and it seemed difficult to confirm the time, he called the administrative staff to indicate that he wanted to change coaches. In the evening, I received the coach’s LINE as follows: ``Isn't the incident that happened last week let you go to class first? You were late and I went to class for an hour. The little boy was in Dachi and you helped to stop and continue the tour. I also ok to make up for your loss. Isn't that enough? Parents who kept changing up and down time at 9:10 on the previous six days were also troubled because they had private family activities and talent classes just like you. Today, they can’t change at 10 o’clock because there are already classes (first class) , I was busy on the 6th and didn’t have time to read the newsletter. I saw that the next morning was the time for the contestants. I went to the swimming pool in the afternoon. Ms. Chen told me about the issues you discussed... I personally have no objection. However, the administrative staff handled it properly, indicating that the coach can be changed or the fee can be refunded, and the refund time will be agreed within 36 hours after the call. But the coach’s personal time management and emotional management, unfortunately, should be better.

Someone at the counter was arrogant, The high-decibel artillery is really a lesson! Keep asking me to refund, However, the handling fee must be deducted according to the regulations before the refund will be given. Compared to the superior attitude of the counter, The coach is pretty good, There is no planned rest area for parents due to the epidemic, Originally there was a rest area on the second floor. Now parents can only wait in a small seat at the door, So parents who take their children to class, please consider carefully

The venue is well maintained, spacious and bright, although some facilities are not open during the epidemic, children like it very much

The venue is large and there are many lanes There is also a snack bar, you can add some calories right away if you are hungry The number of hair dryers is large and the position is large, so there is no need to crowd people. But the parent’s rest area is hot even though there are fans! Probably because of high humidity! Some teaching areas are too corner, the rest area is hard to see the children’s teaching status

After the epidemic, the second floor was closed. All boys shared a toilet, changing clothes, bathing, urinating, and lifeguards brushing their teeth. Sometimes female parents would come in and watch because their children were changing clothes or going to the toilet. Dirty... I hope to open up the space on the 2nd floor as soon as possible, otherwise the overall environment is not bad