凱麗斯旅行箱專賣店竹北店

The clerk is very professional and will not sell very expensive brands. The recommended cp value is high and easy to use. There is also a clean suitcase service. Very recommended!

The owner is very kind, the service is very good, the price is favorable

I read the good reviews on the Internet before I went to buy luggage. Unexpectedly, the clerk ignored the needs of the customers and promoted a certain type of suitcase (more than 5,000 in 24 inches). When he said that he thought about the need to look at it, the clerk didn't even answer the word, and immediately shook his head back to his position. Is this the basic way of receiving customers? It is an eye-opener. At that time, there were no other customers in the store. It was obvious that the male clerk didn't want to receive him at all (or would he want the customer to buy and leave?), and he didn't even have the most basic greetings from the time he walked in. The Zhubei store is really unpleasant. ---------------------------------The following is the response from the merchant before replying ---------- -------------------------------- First of all, I made sure to enter the Kailis suitcase specialty store in Zhubei branch. Due to demand, I would like to stop by your store. As soon as I entered the door, the clerk stood up from the seat without discomfort, and stood silently, waiting for me to speak. If you think I am discrediting, you can adjust the monitor to watch the clerk and the customer respond. Who spoke first? (I waited for a few seconds and felt that the clerk didn’t want to speak before asking the question.) In the end, did the customer finish the conversation and the clerk turned back to the seat without shaking his mouth? What month, what day, what time, what minutes and seconds? What kind of luggage material brand.... If the customers who come to the door haven't stolen things, they will be questioned by the store as a record? Wouldn't your logic be false if you can't tell anything? In fact, after reading the online reviews, coupled with the response and aggressive replies from the store staff that day, I really suspected that I had entered a different space store (that's right, it was in the seventh lunar month at that time). I have visited a few luggage stores, no matter it is a store with a good online shopping experience, I went to the store to see the actual products. Even if I am very busy, I will greet and take the time to introduce. I hesitate for a long time in the store and the store is still kind, and even proactively said that it is okay to go back and consider and decide before making a bid. After the clerk took the time to explain the difference in the price of the box and the wheel material, how to maintain and repair the warranty details, after deciding on the selection, he came back and bought the suitcase with a higher price and convenience of nearly 10,000 yuan. The clerk's attitude is still professional and patient. Now that I reflect on myself, I really have something to do, and if I have a store, I just go in and ask. Did it disturb the clerk during business hours or was it too poor for the people at the time to even greet the merchant? After the reflection, it was questioned by your store, and your store had no impression, but it could be denied that what happened that day. (I was dressed similarly to the clerk that day. I thought I was casual and didn't wear it. It was very formal and did not basically greet me to review it? But I dressed more casually. I went to the department store counter to check the suitcase. I didn't buy it and I never encountered this kind of treatment.) Finally, I wonder if the palindrome was the clerk at the time or someone else? Is it true that you keep questioning? This is the fact that I accidentally entered your store and asked about the suitcase when I did not choose the auspicious days and auspicious days in the seventh lunar calendar of the 2018 Wuxu year. If the same person replies and sees the palindrome, it means that the aluminum frame heard on the spot is made of the best material, pure PC and 24 inches of Japanese silent wheels, but more than 5,000 high-priced suitcases are opened. Now it seems that your store is really taking it. Zai (or an offer to hurry people away?). You mentioned in your reply that everyone who has been to your side knows how you introduced it. Only after you actually came in did you know how Kailis Zhubei Branch treats and responds to the customers who come in!

The owner is very professional, the recommended suitcase is really pretty good, affordable, the price is real, and help to deliver to the house. The instructions for subsequent repairs and warranty are also very clear, and the products in the store are very rich! I highly recommend buying a suitcase here~

Many styles and affordable Good service from the boss Recommend! ! The suitcase I bought last year was rusted because my husband used it to install the snorkeling equipment. I wanted to spend money to exchange it. But the boss said that this situation is not very common. He is very familiar with the brand I bought. He helped me to ask about it. Is there any defect in the box? It’s good, so you don’t need to spend money to change it and only cost the shipping fee to send it in the past. Thank you, boss! !

The boss did not take the initiative to help + too self-righteous... Look at the message clerk seems to know what they are selling, perhaps because of this attitude has always been very "persistent". After the incident, I was looking for a Victorinox bag. Of course, I also looked at other models by the way, but the store didn't have the one I was looking for. The other models didn't meet my needs, so I asked the boss to help me check whether it was. There is this one that can be called, the boss said that this "six months ago" there are guests who are "directly holding cash" want to buy, (the boss is very stressed that these two points, I did not hold the banknotes in hand, so not enough sincerity @@ ?!), but they are still out of stock, he said that at that time, I asked the original factory to stop production, so it was out of stock. I asked him to ask me to see if there are any other goods in Kailis, or if I can ask if the original factory can also transfer the goods. I said that I saw that he still has a product page on the official website. It should be impossible. The goods, the boss still said that this is out of stock. Then, the above dialogue ghost hit the wall 3, 4 times, the boss is impatient, ask me to call the original factory to have no goods, and since I see the official website, then the official online to buy. The feeling for me is that when we made a request from a guest, it seemed too troublesome for him, so I didn’t want to sell my attitude. In the end, I was not happy. I said thank you and left. I really feel very awkward, just ask the boss to check again whether the branches are out of stock, or whether the original factory is still in stock, not willing. However, the record that the boss himself asked "six months ago" was very persistent. The boss believes in the original factory staff and thinks that they will not say anything wrong, but they are not willing to believe the opinions of consumers, reconfirm, and help again to confirm what will happen...? At that time, there was only me in the store. The boss didn’t need to call others, and there was no phone call waiting for him to pick it up. I don’t know why I didn’t want to help me. It really made me feel that the boss’s personality is a little self-righteous. I want to accept it based on my own experience. His answer is correct, but assisting the customer to confirm the status of the goods should be the job of the seller. After that, I went home and called and asked, Kailisi Guanxin Store, Jucheng Store, and Hsinchu Dayuan Baidu also have this bag. It is not out of stock or discontinued. I even went to the outlet of Taoyuan Victorinox. They said that this is a product that has not yet been put down (online). And it turns out that the other two stores in Kailis are in stock, so it’s just that the boss doesn’t want to help... really... dumbfounded... In general, as a consumer, I can't get a very positive response during the face-to-face communication process in the store, and I didn't get help, which led to the later shop to buy, so I can only give a bad evaluation. It’s really unpleasant experience. I live in Zhubei and go to Zhubei to see if there are any goods I want to buy. I have already asked the goods to go to the scene, but I was asked to check the goods but I was refused assistance. But in the end I have to have my own. Call to confirm, and then wait for the other two stores to help me confirm the condition, then call me back, saying that the boss of Kailis Zhubei store is saving his time, but the other two staff It took more time to help me reconfirm whether there is still goods, but it took more time and cost. I finally decided to go to the new store to buy it again (because Guanxin is closer to Zhubei). The owner of the new store is also very enthusiastic to help me to adjust another size of goods from the giant city store for me to compare, after the comparison, I bought it at Guanxin. At the time of purchase, I also asked the owner of Guanxin Store to know that the employees of the three stores should be relatives. I actually think that this store (brand) is not bad, but the experience given to me in Zhubei store is not good. I would advise consumers to ask questions if they have any questions. You can first ask Guan Xindian, the owner of Guanxin store. Very enthusiastic, the process of discussing goods in the store is very OK. In order to be fair, I finally bought a bag, and the service of Guanxin Store will still give 5 stars.

Commodities with high CP value Kindly explained by the boss If the suitcase is broken, you can take it to the boss for repair. High-quality merchants

The first time I bought it, I didn’t understand anything. The boss had a very good attitude and answered any questions. He also recommended the ones with high CP value to me. If necessary, I will repurchase!