杏一醫療平鎮環南藥局

Service staff attitude is poor

The clerk's telephone etiquette for calling to inquire about the process of issuing masks at the store is impatient, hastily ended the call, and is polite when the call is not ended.

When I came to the store to inquire about the product, the lady was very professional and patient to guide and introduce. During the period, an old lady was unwell while buying medicine. Many pharmacists at the scene were very caring, and some helped the old lady and poured protein nutrition products for the old lady to drink. Yes, these timely concerns are really a very warm store.

Go to the store to ask about a medical device. The counter staff will not strongly promote sales for performance, but will discuss whether there is compliance with the needs. Stores worth encouraging.

No one answered the phone 3 times At the scene, I only saw the pharmacist using the computer, No guests in the store The phone won't ring Why install a phone? Useless Looking at the platform, there are still 180 children's masks, I want to call to confirm if there is any goods, and then go Asked at the scene and said that there is no stock So is the webpage not updated? Or is the store reserved for regular customers?

The clerk is super caring! The service attitude is very good! I wish the business is booming!

On December 23, 2020, Taoyuan City opened arcades to park motorcycles. If it does not block the door of your pharmacy, it is also parked on the side, and there are also pedestrians who pass 1.3 feet. The pharmacy will stick a big red note on the parking person's locomotive to drive people away. The pharmacy is very bad for the senses.

In early March, I went to buy some stoma materials. At that time, I asked the clerk first whether it was in accordance with Linkou Chang Geng's selling method. Cash back with the invoice within 7 days, and the product can be exchanged within 30 days. The clerk promised to do the same. It will be returned, and the reason for the replacement is that I just installed the stoma, and I am not very clear about the stoma, which led me to exchange the product in March and early April. When I was going to change the product on the evening of April 28th, I originally contacted a female clerk. She had been using the computer to find the product and couldn't find it. Later, a pharmacist surnamed Chen came in to take over. He looked at the computer, and then said in a bad tone~ This is a personal hygiene medicine that cannot be returned. I told him that I had already asked the female clerk in the store before I placed an order. , she said she could withdraw it, so I bought it at the Huannan store. The same is true of Linkou Chang Geng. In the end, the pharmacist surnamed Chen actually replied to me with a sentence~~Then you should go to Chang Geng in Linkou to buy it, don't come to our store to sell it, I had to tell him~ This is convenience. He left my cell phone number, he said this, he will call me back within two days. Then I had to order products for the ostomy. I told him that he checked the computer for a long time, and then I told him that it doesn't matter, I will call you after I get home to tell you the product number, so as not to order the wrong product again. After returning home on April 28, I called Xingyi Pharmacy, the female clerk who was supposed to help me return the goods that day, and then I ordered 4 products from her. The female clerk told me non-stop, the product cannot be refunded, and the product cannot be refunded, I also answered ~ I know. Then I started to wait for Xingyi's call, and I couldn't wait until May 5th, so I had to call and ask, and the female clerk answered, but hesitantly said, because it was even a fake, the goods hadn't arrived yet. Later, a clerk surnamed Huang, who I am more familiar with, picked it up and politely said that he would help me deal with it as soon as possible. In this way, I waited until May 9, and there was still no news, so I had to call and ask again, but it was the pharmacist surnamed Chen who answered the call. When I asked him, he just said first~ The order cannot be returned, just now. At first, I was very patient and asked him if he wanted to use my membership to check in. When he checked, he immediately said ~ You only booked on May 5th, why do you keep saying that I booked on April 28th? I told him that I ordered it on the phone, how could I have forgotten it, and he said in a very contemptuous tone ~ it was ordered on May 5th, and the computer popped up and it was May 5th. The tone became worse and worse, and my anger became more and more angry. Later, he took the phone to another female clerk to answer, only to find out that the female clerk missed the order on April 28, but no one knew, because They have always emphasized that the goods cannot be returned, and I dare not go to another Xingyi store to order again, for fear of causing their difficulties, but it will become my own trouble. Later, they went to another store to help me adjust the goods. However, in the process, I experienced a language that broke my rational line. From the beginning to the end, the pharmacist surnamed Chen didn't think his attitude was bad. After this time, I will never again. I went to Pingzhen Huannan store to buy products.