三星維修服務中心-桃園民生

Today, I went to repair the note20+ mobile phone. Ms. Lin on the second floor is very kind and enthusiastic to help me check the condition of the phone. The service attitude is 100 points.

Good service, high efficiency, very quality team. I want to repair the shortage of materials in the screen store, and I am told to transfer the goods, and I will be transferred to the store the next day. The repair speed is also fast, just over an hour!

Although the price of the screen is expensive, the service quality of the staff is good. It was repaired the next day and the information is still there.

Dealing with the sudden black screen of the S21+, the clerk was kind and polite, and the delivery of the repair and replacement screen was super fast. It was delivered at 11:00 and received at 1:30 in the afternoon, which was extremely efficient.

I came to ask about the purchase of HDMI transfer type c related thread. The service staff responded like a robot. I asked if I could test it on the spot. The response was "No way, there is no TV and no HDMI cable on site." I asked him again, but I What should I do if I take it home and use it again? The response was "take it back and we will exchange other items for you", I asked him, now is the epidemic prevention period, can you stop increasing the risk and trouble of consumers running around? He responded with "Company Regulations" and asked him again, then I can go home and try to use it, so I can return and refund directly. Is it okay not to change other items? , He replied, "No, the company stipulates that we should send the adapter for repair at most. If there is no problem, we still cannot refund the fee. The company stipulates, otherwise you can buy it online!" Maybe he was right from beginning to end, but during the epidemic prevention period, I don't know how to adapt and provide services that are not consumer-oriented at all. I hope Samsung headquarters can see and pay attention to it, and I won't come here again next time.

The young handsome men and women on the first floor are enthusiastic and attentive, and most importantly, they are patient and full. Such a respectable young man. The reception on the second floor is also cordial and courteous.