皇樓 桃園門市

First time ordering with friends from the Royal Palace The staff service is too good Thank you very much Ms. Zhang Yuting for her introduction and service The description is very detailed, let us understand the various styles Next time I will introduce friends Thank you Huanglou for giving me the best choice Thanks also to Miss Zhang Yuting for giving me the best advice

After looking at a lot of homes, I finally chose the royal building. The style is very good. Husband and family both felt delicious and decided to order this Thank you very much Zhang Yuting for the explanation of the waiter. The attitude is very good and very professional. I clearly understand the needs of customers, so there is no problem in the communication process. I also quickly solve the wedding cake. I like to push it.

Won't recommend Huang Lou, especially Taoyuan Zhongshan store! Service attitude is really not recommended! !! !! !! ‭The following contents are the messages that I sent to the official website and fan club of Huanglou at the same time. I did not expect that the supervisor's treatment made me unacceptable. * Remarks: 5/14 After I actively asked the editor, I was finally contacted by the manager Zhang of Taoshan Zhongshanmen City in the afternoon, but it didn't matter whether I was at work or not, I clarified to me directly that the clerk did not complain about me. . Is this the politeness of a competent class? After six o'clock after work, I also saw the call of "hidden number" many times. If you really handle it in good faith, why should you use your own phone to hide the number? Why not contact me using a company phone? I was also worried about whether the hidden number was a scam phone, so I did n’t dare to pick up the phone. I thought the store was open until 9 o’clock. The manager should contact me before closing the store. I never expected that the hidden number would never be returned after 19:11. Here it is. ⬇️⬇️⬇️The following is my original complaint response letter⬇️⬇️⬇️ This is a guest letter! My wedding date was in November of this year, and I ordered my A-style after my mother visited the Taoyuan Zhongshan Huanglou Store in June last year. Because the marriage was still a long time ago, I first estimated the order of 100 boxes. Today at 5/13, I just happened to pass through Taoyuan Zhongshan Huanglou store with my husband. I would like to see if there are any new cake styles and discounts to refer to, because the number of cake boxes recently found is more than the original 100 boxes. Some, so I want to adjust the budget part. Secondly, I also want to pick up the two small wedding items that were reserved for me by Miss Wu (because I want to get them in advance, I have told Miss Wu that I can deduct the wedding cake points, and the business is OK. ) But I didn't expect that the temporary past store today would be a nightmare, even my husband thinks what kind of cake manufacturer I am looking for! The customer complaint section is organized below: Date: 2019/05/13 Time: about 5 pm Client: Zhang Yuting 01: As soon as I entered, I saw three store staff, but did not see my business Ms. Wu (later I learned that she asked for childbirth leave). After entering the door, I also stated directly that I was the newcomer who had already ordered, I want to see if there are new styles and discounts, from consultation to reference cakes to departure. None of the three store staff took the initiative to invite us to sit down and entertain tea. Why do I know these processes clearly? !! Because this is not the first time I've been in this store! 02: In addition to the consultation process, except when we were standing at the table and referring to the new-style biscuits, when my question was "What's the difference between the A-style biscuits and the B-style biscuits I just watched?" That said, there is still a little difference, and the topic is over. Shouldn't we provide cookies for us to try? How is it different from my previous service process? 03: When I asked about new-style prices I hadn't seen before, I didn't understand why I put the price list in his own armpit to ask me how many boxes there are. Couldn't the price be made publicly known to me? What's more, I'm a newcomer who has already booked ... At the end, I didn't even get the new catalog and the new price list. 04: This is also the reason that finally crushed a straw in my heart. I want to say that there are already new styles to be returned to discuss with the elders, or today I will take the two wedding things that I have not received before! Zhang: If you want to change the style, you can't get the small items first! Unless you have to determine the style first Me: But my business Miss Wu didn't tell me this Zhang: Did you tell him that you might change styles? Me: I'm not sure if I told him, but I'm 100% sure she didn't tell me this, he only told me that he could come and collect 2 wedding gifts at any time! Zhang: Because the company's price and points are calculated differently in each section (I don't understand this?) Me: But no matter which one I order, my points are enough to deduct those two wedding gifts, why ca n’t I get them? Zhang: The company regulations just can't! Because Ms. Zhang Yuting's attitude from the beginning to the end made me and my husband very uncomfortable, so when I heard him say that the company regulations were not allowed, I left directly in the store and called my business Miss Wu outside the store entrance. Learn about. Later, Miss Wu also directly helped me to call the store to explain and respond. I was unhappy with Miss Zhang Yuting's service, but because I discussed with my husband outside, I really had a cold attitude towards them. After all, I could n’t know that I still What kind of treatment will be encountered during this half year, so we decided to unsubscribe! 05: When I entered the store again, I directly stated that I would unsubscribe. I do n’t know if the store staff was unhappy with me, so I did n’t ask me about the reason for unsubscribing. I directly asked for it. Signed? I said I just came to ask if the new model is a discount. How can I bring it! What's more, I ordered it in June last year, how can I keep the invoice! Ms. Zhang Yuting said that the company required these things. I returned to him but my business: you will keep the originals, you can find out! They are willing to proceed with the refund ......... 06: When entering the store again, the three clerks went from ignoring them to getting up to serve them? ? I didn't know that I would have to unsubscribe to get these "please sit / prepare tea / drop off to the door" service. Speaking of delivering guests to the doorway, I do n’t know what it means when the clerk stops at the door and lets the guests leave by the automatic door. 07: Ms. Zhang Yuting didn't get the act of sorry for her service attitude from beginning to end. I don't understand why such a person can survive in the wedding industry? What's more, he is still a pregnant woman. I really can't agree with this attitude ............... 08: During the process of unsubscribing, I know that I also heard Miss Zhang Yuting call the store manager with an in-store phone call. I also know that you complained a little and said that Ms. Wu's guests want to unsubscribe, but why not say that the reason for the cancellation is you? ? !! Even if you want to complain, it's not a whisper in front of the guests, right? I myself am a member of the wedding industry. Although I am not rolling in the wedding cake industry, the attitude of the shopkeeper will definitely help me to promote and share. A wedding is a new event once in a lifetime. The preparation process is already very hard. Why do newcomers need to be treated like this? Isn't Miss Wu's guest a guest? Could Miss Wu just bully his guest if she leaves her job soon? Please trouble director to contact me! I absolutely want to get Ms. Zhang Yuting's apology to me! I do not accept written / text apologies! !! !! !! Also, I know that after I apply for unsubscribing, the store will fill in the reason for unsubscribing. Please do n’t officially push the reason to the person who is about to leave, because the problem of service negligence from beginning to end is that Miss Zhang Yuting is not Miss Wu!

Huanglou, on the Zhongshan Road next to the Great Temple in Taoyuan City, Staff service is good and efficient. The big cake will also be given a try. The service staff of Yanping Store in Zhongli City really needs to be strengthened. I don't want to help the guests, they say no, no way.

Some biscuits taste a little weird~ Overall they are delicious!

I heard that the Chinese-style cakes of the Huanglou are good. I want to ask for the cakes. I have to look at them. This attitude will not go any more. After that, I went to the big black pine couple. I knew that after the marriage was still a year later, I immediately asked about my needs. Before I left, I also offered a try-up and brought it back to my family. I really included the option. After chasing the comments, I later said that the Chinese cakes of the Huanglou were delicious, so I went with my teammates. At the beginning, I indicated that my needs were to be merged with Chinese and Western styles. Finally, we told her to try to eat the cake before they could take it home. . Because I have kept the information, they have called 3 times in the past 3 months. I told them that we didn’t want to try the Chinese cakes. I didn’t say anything about it! (the shop that will never go again) Because I’ve been busy since I’ve been busy, they’ve been playing, and I’m really lacking in performance.

The biscuits are too sweet or the packaging is actually good

The service attitude of the sales lady is kind and friendly. (*^ω^*)