貼心物流國際有限公司

The customer service is very patient to help me retrieve my items

The service is very good, the system is very intuitive and the operation is great

As considerate as the name of the shop, whether it is a customer service or a driver

Thank you, every time you send a shipment, it doesn’t take too much time

I don't know what's wrong with the attitude of the lady in the office

I have sent the package many times, the delivery is fast, and the package has not been damaged when it arrives, the driver and customer service are very patient

The working hours are not fixed, and I am often away from home. The driver will make an appointment with me in advance to deliver the goods. I am very relieved. Thank you for your hard work.

Summary: From the driver to the waiter, there is no honest and trustworthy logistics provider. 1. [The driver did not make a statement to the customer when he unilaterally determined that the customer refused to accept it, and did not remind the problem that the refusal would result in a second delivery fee] Propose a "negotiated" upstairs fee (buy Taobao through this logistics The company has transshipped several times and has not paid the upstairs fee. This time, the sudden increase is unreasonable. I hope that the logistics company will confirm with Taobao Consolidation again.) After the driver verbally agreed, the company asked the customer for "rejection" A second delivery fee of $540 will be charged for re-delivery. (figure 1) 2. The Taobao consolidator asked this company to transfer the goods to Hsinchu Logistics for delivery. Intimate Logistics insisted on charging a second delivery fee without re-delivery (Figure 2) (the goods were delivered by Hsinchu, I really don’t know if they were delivered. what = = 3. Next is the part where some customer service staff replies are inconsistent with the Taobao Consolidator window. I’m not sure whether it’s a simple message delay or a lie from the customer service staff (I seriously doubt that Taiwan Logistics and Taobao Consolidation either exist in parallel worlds with each other, or this company is not. his company) a. Intimate Logistics said that Taobao Consolidation asks them to collect the upstairs fee from customers, and it has always been their practice to collect upstairs fees; but when I confirmed privately with the Taobao Consolidation window, the other party said that Intimate Logistics did not charge before. Upstairs fee, only to be charged this year?? b. On 2/24, Taobao Consolidation proposed to pay for the delivery cost on the day of delivery; on 2/25, they called to inquire about the condition of Intimate Logistics, and the other party said that they would confirm with Taobao who should pay the cost before delivery??? (Figure 3.4) ============================================= The driver verbally agreed to negotiate, but turned around and reported rejection. Forcibly charging the second delivery fee is not the most annoying thing; what is even more unacceptable is that when the customer complained on the phone, the customer service staff said that the fee for the upstairs was reasonable and did not agree. It is "rejection", that is, the second delivery fee is charged! According to this logic, when the customer feels that the fee is unreasonable, there is no chance to express objection on the spot and can only accept it. What's worrying is that I can't know if the driver's surface is good and they will negotiate again. If I had known that this logistics company is doing things behind the scenes, it would be better for my family to detain the driver and the goods first. Wait until the logistics provider and the Taobao consolidator directly contact and confirm the goods before receiving the goods, there will be no such problems. As for whether the delivery of the driver will be delayed or not, it has nothing to do with the customer.