長慶運通 - Luzhu District

I followed a group purchase from a local community on the Internet. After confirming the goods with the group owner before shipping, the goods received by cash on delivery were not originally ordered. The follow-up contact group purchaser did not respond at all, and contacted the line customer service and phone number on the package. The customer service said that the goods are from mainland sellers, and they just pushed the shipping company cleanly. By the way, after applying for a refund, the remittance fee will be deducted by 30 yuan. The whole process makes people feel cheated, everyone pay attention!

As you can see in the comments Yes, I received a notice in mid-November to pick up the package. At that time, I wanted to say that I seemed to have ordered something, so I ran to pick it up. After I received the package, I felt that the package was strange and seemed to be different from what I ordered ( If you think the package is weird, don't take it!!!), I am carefully unpacking the package at the supermarket, and then, yes, it is not my thing at all! ! ! After that, stick the package back in the supermarket, and then follow the Id given on the package to add the line to return it. Basically, it will not be a problem to follow his return process, but it is recommended to track the processing process every day and fill in the refund information. Check if there are any mistakes, otherwise you will have to call customer service when you change it (this I called 10 calls in 1 hour and I still didn't go in), remind everyone that they leave work at 5 o'clock, so they have to call early and call hard, so that there is a way. Deal with your problem. Finally, this is not a full refund deduction of 30 is really north, the rest of the cat will know from everyone’s comments, don’t accept it if it’s okay...

You really have to be careful when buying things on books + be careful that cash on delivery is right, but what you received is not the same as what you ordered, so you can only go through the return process from Changqing Express when you first started processing it. The attitude of the customer service staff is very good, because I didn't see the refund from the Changqingtong line, I didn't see the refund, and I didn't reply, so I called the customer service, and the customer service said that I didn't get a refund because my account was wrong. Line Changqingtong changed the account number, and then went to the one-to-one customer service and said that the photo was changed and passed it on, so I went to the line to check that there was no account error, and the account number was correct, so I had to call the customer service staff twice to explain everything. The customer service person who got on the phone said please wait a moment and help me check the process and then the phone was disconnected. I had no choice but to make a third call. The customer service who got on the phone had a very bad attitude and loud voice at the beginning, and was always furious. I said I had a recording and she said so what can you sue me and kept threatening me saying if you want to return it or not, send the bag back to me if you don't, it would be really humiliating for handling the return. If the customer service continues to work in her position, the whole position will be dragged down by her~ This bad customer service is in a bad mood, so don't go to work. We are also victims, not your punching bag, okay?

This company inexplicably sent me a paid package. The website of the company is strangely full of instructions for the return and refund process, return application and progress inquiry. I can't see the customer service mailbox. After the package is returned by the payment program, the refund will not be processed. The line specialist service will not respond to the refund date after inquiring many times. Calling to ask will only respond perfunctorily: in processing.

what! It's really dumbfounding to ask you to come here and give a five-star praise. Goods come to Taiwan without real-name customs appointment. Isn't it weird enough? I'm really angry at being cheated for money ? Telling me that the shipping fee for the return will also be refunded, but it's absurd to tell me to try my best! The customer service is one of the worst attitudes I've ever encountered, and the speech is really ?? ignoring people at the back. In the end, there is money for shipping, but it is still very uncomfortable to be deducted 30 yuan. I really hope that no one will be deceived again. ?