東森購物蘆竹物流中心 - Sec 1

The customer service phone is always busy .. Exaggerated, even the customer service records in the app cannot be pressed. The first app purchase experience is really bad!

This is a terrible shopping platform. It can cancel paid orders arbitrarily, just to increase prices, which is too bad.

Even giving a star is a waste! Send the wrong thing, let the client wait for a month and a half, When we called, the customer service finally told us that we had to wait indefinitely. And we have to coordinate the solution with the manufacturers ourselves! Sucks!

I bought a vacuum cleaner and found a crack in the box. I checked it back and forth several times and finally told me that I couldn't exchange it. The experience of the first purchase is very poor, and I will not use Dongsen to buy things.

I must complain, it's really unhappy... I sent a package to a friend from the post office, As a result, the shipping receipt from the post office fell off! It just so happens that my outer box is a box from Dongsen shopping... Then the post office delivered the package to Dongsen Warehouse! Then Dongsen, without my consent, directly treated my package as their warehouse return and unpacked my package... Then called me and said, I put a dinner plate in it... Then I asked you why you can open my package without my permission. Dongsen customer service said that if every customer returns the goods, I have to call to notify them one by one. It will not be too busy! Then call me cash on delivery to return the goods to me... Then I was so dumbfounded, my problem was not the package problem, but why I made a mistake! Then the goods are received! Then they said that there are hundreds of packages every day, how can they confirm one by one... In the end I became a little stronger, I said I’m sorry, they are also very interested in solving things with me... I am very bad today and sent it to a friend. I just took a Dongsen box and it will be opened for inspection. Then I called the post office, but the post office apologized wildly and asked the supervisor to call me, and then said they would ask the post office to go to Dongsen to retrieve the package and deliver it again... If you don’t order Dongsen again in the future, you won’t use the outer box! baffling...

I bought a tulip and notified that it would be mailed in three working days, but a box of things was sent in more than ten days. When I opened it, it turned out to be sent by hericium. I called the customer service and waited for a long time before someone answered it. It will take five days to return the goods. The operation method of such a large company is really outrageous!

I made an appointment with the customer service for delivery on Saturday night because I have to go to work and I have no time to receive the goods during the day on weekdays. But it was delivered during the day on weekdays, which was really troublesome!

Buying goods, the picture is 24H, in fact, it is generally delivered for 3 days, but excluding holidays, I placed an order at 8:00 am on Friday, I don’t know if I can receive the goods before Tuesday, I would rather spend a little more money next time and rebook momo PChome24h