東慶國際運通有限公司 - Section 3

Can't find a reason not to like it

Relatives' enthusiastic customs broker

The service attitude is great and the explanation is very clear,

There are many places to ask + trouble you to help. Attitude and professionalism are all very good. Thank you ? It really helped me a lot.

The customs broker was mistaken for the seller to be able to follow the children... to help supplement the blood xD

Update follow-up The company’s delayed shipment of goods was due to non-payment by Continental Container Lines Then they charge the consignee an extra shipping fee after sending the goods ——————————————— The family returned from the mainland It’s understandable that items are delayed during the Chinese New Year But what is incomprehensible is the attitude of the customer service staff First of all, do I need to provide customs declaration information or my family members in mainland China will notify me after receiving the notification from the consolidator on the other side? The goods have actually been in Taiwan for a long time, and the consolidators in Taiwan have not given any information I also called your customer service to ask how to deal with the customs declaration information. The customer service is very fierce and said that I have to fill in the information and call me to inform your company Okay, I think it doesn’t matter how much cooperation between the two companies is However, the customs declaration audit has actually been approved before the Chinese New Year Then there is no place to check the subsequent processing status of the goods I had to call customer service again a week after the new year The customer service said that the item is in the warehouse, and the order has not been disassembled due to the large quantity of goods. In the middle, it is said that it is the problem of mainland consolidators. The attitude is still very impatient and unkind How long have the items been stored in your warehouse? Is it the fault of other country's shipping companies that your company does not have a delayed handling mechanism for landed goods? There is no place for people in a hurry to check the items that have not been given to the shipping company. Is this also a problem with the shipping company of other countries? What is even more puzzling is the impatient tone of the customer service from start to finish Will give a star, I'm really angry

My wife is too slow. I received the customs declaration notice on the 21st. I called in the morning and asked if the package could not be found. This is not a question of how many packages are. My other customs clearance agency arrived at the same time two days before delivery , Your family still can't find the package, will it be too much? If I didn’t know that the seller would cooperate with your customs clearance agency, I would ask him to find another customs clearance agency. Today is the 26th! If I ask the customer service, I don’t know what is clear, so why should I call? The efficiency is really bad! And I asked the customer service, he said that all your parcels are mixed, no wonder you can't find it after looking for so long!

Yili Committee shows that the warehouse has been released, but the status of the goods has not been found. It's great to call Dongqing and ask about a Miss Zhang. The attitude is super good, help me to inquire and explain to me, and also help to assist in checking the goods Unlike some customs declarations, they are very aggressive and will not provide assistance.