萊爾富便利商店 台中福順店

I just want to say that when you commented, did you think about the feelings of the store staff? The staff will help you with the checkout after get off work. Is there something wrong... Then will you help the guests after work? It's not that our service is poor, it's just that each of you can't speak in the opinion of the employees, isn't it bad to respect each other? Customers are people, but people in our service industry are not people? Come on, I'm here to tell you!

After reading the comments and ratings, I decided that the poor feeling is not my personal problem. From the opening to the present, apart from the spacious space, there is really no other advantage to praise. The pick-up speed is very slow, the checkout is indifferent, the personnel training is not familiar with it, there was a purchase a long time ago, and the electronic payment was used at the checkout. I met the store manager and said that the newcomer was embarrassed, but there were two or three next to him. When I was chatting, I didn’t see the store manager’s coordinating staff quickly digesting the problem. I could only stand at the counter and wait. Recently, except for one or two night shift male service staff who was very active, there are really no words to describe these absurdities. I have met several different female service staff, but they generally seem to be living in another parallel universe. The flow of personnel is very fast, the manager’s management and communication have problems, and the geographical environment and space are very good, which is really a pity. I don't want to enter this store if I have to.

Originally I had expectations for the new store, but I don’t know that it has been so long since the opening, and there has been no progress at all. Because of the need to send goods, I often visit the store. The clerks often chat and chat happily, and 2-3 people are at the counter but become customers. It does not exist, and I have also encountered hand in hand to dump the garbage and empty the city. I don't know if the boss is interested or what, let's just accept it :)

I went to pick up the goods on the evening of 1/26. I had already taken the goods obediently and stood at the counter. The two male clerks in front of the cash register didn't care about me and didn't scan the barcode for me. Come and pick up the goods here! Learn how weird the store clerk is!

There was a long line, and a clerk was busy looking for goods. Another clerk did not give priority to the customers in the queue, so he asked the change box to count the change alone. Service needs to be strengthened Suggestion: You can buy multiple lockers under a spacious store, allowing customers to find goods by themselves, reducing the waiting time for finding goods, and speeding up the overall checkout efficiency

After entering the door, I waited for the clerk to come out. Although it was very kind, I still felt a little negative.

Compared with other Lair Fu stores, the interior is clean, spacious and bright. The supermarkets pick up the parcels on open shelves, and customers can find them by themselves and then go to the counter to swipe the barcode to check out. There are often many people chatting and laughing in the clerk lounge, and sometimes the counter waits for a while before a clerk comes out to check out.

There is no big problem with the decoration, the sales of goods and the dining area in the store, and there is also a toilet for convenience. But the biggest problem is the management method and the store staff, as follows: 1. Every time I enter the store, there is no one at the counter. No one will come out after a long wait, and I need to call out softly. The clerk is not busy but just uses the computer inside. 2. Then no matter which clerk, almost all of them are expressionless and will not say hello. Even if the whole family next to Fushun Park will at least say welcome and thank you for coming, I have been to so many supermarkets now, and this is your experience. worst. 3. When the number of people picking up goods is large, the clerk is busy looking for goods and checking out, and then the store manager is watching. Although he is not wearing a uniform, it may not be time for work, but as a store manager, there is a way to watch the long queue. The customer, then chatting and laughing, if he didn't come to help, I also served the manager. The whole thing is that there is a problem with the whole management system. It depends on whether the manager needs to be changed, and the clerk needs to be retrained or stipulated.