宏晉科技股份有限公司 - West District

The new mouse is faulty, no one responds to the message, the keyboard is difficult to use, it's really bad

Poor consumer experience. I bought 2 folding umbrellas online from your company. After the goods arrived, I felt that the umbrellas were not big enough and I wanted to return them. According to the after-sales service guidelines of the official website, click the mailbox in the lower right corner of the official website to apply for return. A few days have passed. Someone responded and stayed again, but no one responded, so I dialed your company and transferred to the customer service extension. After the switchboard was transferred, I stated the problem again. The switchboard asked me to leave the call and asked the customer service to call back. After waiting for a day, no one contacted me. Me, I called customer service again, but it didn’t work. I transferred it to the switchboard to help me transfer the customer service. I said the return of the goods again, and finally helped me transfer it again. In the end, it should be the lady from the real customer service who answered the call and I said mine. Question, I said that no one responded to the mailbox in the lower right corner of the official website, but the lady seemed to be unaware of the mechanism for leaving messages in the mailbox, and emphasized that she had just started work and had not dealt with it. I don’t know whether this lady just came to work or just went to work on the same day. , Anyway, she wants me to send the umbrella back. After I sent the umbrella back the next day, the message in your company Messenger has been sent back, and the shipping certificate is attached. After a few days, no one pays any attention to me, hello , Does anyone in your company work?? Although it is only a few hundred dollars of umbrellas, many online merchants attach great importance to transactions of dozens of dollars, which is really bad and arrogant.

Update It is responsible for handling the replacement of a new mouse. I bought a defective b115 mouse and called the head office to say that it could be repaired, and the shipping cost should be attached! There is no answer for two or three weeks. I called and asked to send the mouse back. The phone said that it was not repairable and would send a new one, but isn’t the original black color acceptable? I said that as long as the mouse can be used normally, I don’t care. I received the mouse because it was originally faulty. I just want to say that it can be used after repairing it. Who knows that it hangs up for me after the third day. I really do it for this 399 mouse. Why don't you take the trouble to ask what's wrong with the mouse? Is it sold without being tested for durability? I ask the customer service to deal with this mouse all day long. I advise everyone to think twice before buying, and then I may be the king of the machine! The mouse I bought with pchome at the third level of the epidemic situation took 20 days to arrive. Send it to the head office for maintenance for more than two weeks before sending it back. The so-called warranty period has already been exceeded once and again! I will remember this mouse with a story!

Call the customer service to ask about the shipping and the size of the laptop bag, but the attitude of the customer service lady is very poor, and she directly asks if there is any problem, and ask a little bit about the 13-inch laptop bag purchased, why the laptop still slips Come and go, does this have the meaning of protection? Explain to me that the zipper won’t be able to pull up when it’s just right, isn’t it? It's very reasonable to leave a little space, but is it too much space? One day later, I saw the service staff with extension 10999. When they picked it up, they ignored me and waited for me to speak, and then transferred the responsibility to Xiaopi. The online line was blablabla. I was still thinking about asking the next question, so I just hung up. ...Hello?

The attitude of the customer service is very bad, it seems that I owe her a few million, which is a pity, I feel that the product is good

The quality of the product is poor, the product cannot be used and needs to be replaced, the customer service attitude is poor, I don't know what I'm looking for, and I don't even want to give it a star. It is recommended to buy it elsewhere.

The customer service attitude is very poor. I wanted to buy the product, but luckily I didn't. Otherwise, I would be angry if I bought it. I suggest Boss Wu to select employees carefully, otherwise, no matter how good the product is, the service attitude is very poor, it will be a waste of your business, and it is not unreasonable to have a lot of negative reviews.