華府旅遊集團 - West District

I went to Kinmen for the first time. I took a half-orc under two years old and didn’t dare to participate in the tour. I was afraid that the half-orcs would cry and make a lot of noise in the car, so I signed up for a private group (four big and one small). Meeting a good tour guide is really hard to come by. The tour guide Zhang in Washington DC made me feel very caring and professional. Not only did he give small toys or snacks to the half-orcs every day, but also helped the half-orcs. There was no shopping itinerary at all. Let’s play in Kinmen and have fun. I have seen almost all the monuments and explained the history behind each monument or tunnel in detail and professionally. I also take the initiative to help take pictures from time to time, and I will definitely look for Washington service again if I have the opportunity!

A supervisor (male) of the tour bus transportation department. His speech was really ugly. He was very rude to the accountant and often suspected others. He was simply dishonorable and would not take people. The company's poor service was normal.. ..

Because Washington Travel Agency deliberately concealed the negative reviews on KKDAY, leaving only a five-star travel review, which led to the misdirection of the itinerary on KKDAY at the beginning, and later reflected the unpleasant experience I experienced to Washington Travel Agency. , But did not get a proper response, only a response from the other party to avoid the importance of the matter, so I had to reflect on this experience to prevent someone from being victimized like us in the future, ruining the mood of traveling, disappointing foreign friends, and deducting points for Taiwan’s image. On October 24, 2020, I took part in a one-day tour of Alishan (departed from Taichung City) co-operated by KKDAY and Washington Travel Agency. The driver and tour guide, Mr. Zhang, first warned friends not to call him the driver, but to call him "Mr. Zhang". Then during the mountain road trip, he needed to get off and rest because his friend felt motion sickness and nausea. Mr. Zhang kept making a stink and said that he could not stop more, otherwise the return time would be delayed. There was no tour guide responsibility during the whole journey. We only introduced ourselves when we got on the bus and took the route map of the park when we arrived at Alishan and suggested that we should walk on our own route. After returning to the meeting place at the specified time, we expressed that we wanted to buy souvenirs and water When we drank in the car, Mr. Zhang immediately became unhappy, unwilling to let us go to the convenience store. On the mountain road on the return trip, he asked Mr. Zhang twice because of motion sickness and nausea, expressing that he wanted to take a break. After we asked for a break for the second time, Mr. Zhang suggested that we go to Chiayi High Speed ​​Rail Station and take the high-speed train back to Taichung on our own, otherwise it will be delayed. Time for him to return the car to the travel agency. Throughout the trip, he was nervous and worried that he would not be able to return to the company on time, but he did not consider the rights and mood of the passengers. Because of his seriousness and stinking face, we all felt very uncomfortable. Foreign friends privately. Ask us, why is the driver's attitude so bad? ! Because this trip was accompanied by three foreign friends, I deeply feel that Mr. Zhang's behavior not only humiliates your travel agency, but also damages Taiwan's image. In addition, at the beginning, I saw that the introduction of the website can provide introductions in Chinese, English or Japanese, because we are traveling with friends of different nationalities (the United States and Japan). We hoped to have an English guide when ordering, but the customer service refused to say : "There is no English-speaking tour guide at the moment, only Chinese is available." When asked, the customer service said that because of Covid-19, no foreign tourists came to Taiwan, so they temporarily canceled the English-speaking tour guide service (although they don’t understand the connection. I don’t know if it is because of the epidemic that tour guides with English ability were forced to stay without pay or temporarily cancel cooperation?!) But because foreign friends have been in Taiwan for a period of time and have basic Chinese skills, we accepted it, but we didn’t expect Taking a step back and accepting a Chinese tour guide in exchange for someone who is so unprofessional and who has not fulfilled his duties as a tour guide at all: (

The five people happily went out to travel, but the attitude of the driver (guide) spoiled the whole travel interest. In the morning it was drizzling and I went to the place agreed with the driver (tour guide), because I was not the person who made the reservation, and I didn’t know the name of the driver (tour guide) at all. I greeted him with a smile on my face and said: “Driver, I can first Go in? He didn't look at me directly, and didn't respond. I greeted me again. He rolled down the window and said with an unhappy expression: My name is Zhang, I don't call the driver... .............., and then I slid open the heavy van door and got on the car. My stomach contracted on the spot. I felt very scared. I wanted to say how I would meet such a person. Leading us for a whole day of travel, the feeling is very bad. If I fail to call the driver in the middle, this Mr. Zhang will not pay attention to me. He doesn't know what he insists on using his unhappy attitude to correct us not to call him the driver. Once I accidentally called him the driver and I took the initiative to apologize to him. It feels like we are serving him. After arriving in Alishan, he only drew a map with us to explain where we could go, and then left us to take a rest. The tickets were also purchased by us, and he kept urging us to issue a proof of purchase! It seemed like we were its employees. . On the return trip, the friend got off the car and rested because of physical discomfort. In less than three minutes, the driver (tour guide) asked him to take him to the Chiayi High-speed Rail Station and ask him to take the high-speed rail back to Taichung, because it would be too late to rush back to the company, although we know it will be delayed. Time, but I don’t know why the tone of his speech made us feel very uncomfortable, and felt that we would be abandoned by him whenever something happened. I hope your company can strike a balance when employees meet company regulations and have fun with travelers. Another advantage is that the driver (guide) has a very good driving technique. It will not rush, nor will it drive too fast, which makes us feel at ease (in terms of driving technology).

Not just to cooperate with the driver to improve There are also problems with employment The deputy marketing manager who met during the visit last year Obviously I looked for other manufacturers, but kept saying no But I didn’t quote the price at all, so I said later and asked us to do it again. I also said that KPI is thinking of names, the first time I heard KPI was thinking of names Recently, my friend’s company uses their marketing department It seemed to be very good in the interview The result is nothing, excel has problems It feels like he didn't make the work It's not like someone who was sent out due to the epidemic

Today I came to Nantou Cingjing to take this Nantou passenger shuttle bus to the Qingqing Prairie. I happened to be traveling to Washington DC wearing a red vest. The passenger traffic was already too crowded, and the whole aisle was full. When we had to brake on the uphill section of the passenger transport, it was too heavy to stop backwards! It's really dangerous, and the leader does not wear a mask, remind him to ignore it! Very tasteless

From 2/6 to 2/8, brother Ye Jiahong took us and a group of 6 people to walk around Kinmen. Along the way, we reminisced about the footprints of my father and my husband excitedly recounted the memories of being a soldier at that time..., the whole itinerary Planned by Pan-Asia, Xiaoye can run with flexibility and flexibility. The whole 3-day tour is full of joy!