易遊網旅行社-台中門市 - Section 2

This year, I ordered hotel services on Yiyou.com, but due to the epidemic situation, I wanted to ask customer service to apply for check-out. However, Yiyou.com customer service staff pushed back and forth, saying that the order cannot be cancelled, and then saying that you must ask the hotel you are staying in. , If the hotel can do it, so I called the hotel to confirm whether it is possible to check out, and the hotel responds to check out. I must be more than 14 days away from the check-in date. According to the regulations issued by the Tourism Bureau, the "Finishing Agreement , There is no charge for canceling the reservation more than 14 days. After that, I called the customer service of Yiyou.com. I told him that the hotel can check out after replying. Then she said that she would confirm with the hotel again. If it is ok, it will be cancelled directly. If it is not ok or the deposit is required, a text message will be sent to me. (When talking about it, the attitude is very bad.) If it is for you to ask to deal with it, why should we ask us to confirm with the hotel in the first place? Make things difficult for guests. After this experience, it is difficult for me to purchase the itinerary from Yiyou.com again, because when there is a problem, Yiyou.com customer service will not deal with the guest's problem directly, and will only ask more questions and ask the guest to deal with it by themselves. Today I purchased the itinerary from Yiyou.com instead of planning the itinerary or booking a room by myself. If there is a problem with the itinerary during this period, it should be handled by Yiyou.com, and then I will discuss countermeasures with the guests instead of just ignoring the matter. They are all pushed to customers, so what do you need to do with Yiyou.com?

The store business Ms. Lai has a good service attitude and positive attitude, and understands the needs of customers.

I don’t understand the needs of the guests. Simply ask if there is something wrong with the identity card number when using the carriage on a cruise train.

Purchase a high-speed rail ticket to pick up the ticket at the Taichung store, the service staff is not bad, you must answer your questions, the store location is next to the city government bus stop sign, the transportation is convenient, and there are many Wenxin Road buses...

The sales lady is attentive and responsible, and will repeatedly remind you of the documents or precautions that need to be prepared before going abroad.

I often go to Yiyou.com to make reservations, because it is very convenient and the service is very good. For example, today many guests want to book summer vacation tours. I am very busy and have been so sorry for asking me to wait. Because of the epidemic, some guests are willing to travel with groups. Thank you for the high-quality service of Yiyou.com